COVID seems to have affected a lot of things, but none worse than businesses out to make a profit.
Since the start of COVID lockdown #1 in March 2020, many food businesses have been struggling to get the attention of the public. Without much incentive for consumers to leave the house, it’s left shops stumbling around without avail to hook people in. Till the emergence of food delivery services, and it seems they’re required now more than ever. But are they the answer?
Just Eat. Deliveroo. Uber Eats. Everyone’s heard of them, right? The adverts are plastered all over the internet, attracting more and more customers by the day. An increasing number of businesses are striking deals with these kinds of services, but does that put a strain on them?
On multiple occasions I’ve found that the food I’ve ordered has come up to three hours late, yet when the business and the service have been called separately the blame has only constantly shifted between the two, rendering customers unable to form a formal complaint about the service.
This leads to the question of whether these delivery services are just excuses for a lack of interaction between the employees/employers and the customers, or if this type of relationship is even sustainable.
“The restaurants that you can trust, given the raised concerns these days, are very few,” one of the customers have said, having had both extremely late Just Eat and Uber Eats deliveries. “But even they sometimes disappoint when either the food delivered is not what you ordered or is delivered hours later than the time given. No one takes responsibility and you end up in a loop of ‘who’s at fault’ when trying to get some decent service… where has the customer satisfaction and service vanished to?”
With the state that the country seems to be in at the moment, along with the looming idea of a third lockdown, will these delivery services fix up or get worse?
