Covid: care home residents reunite with loved ones

Residents at Bupa’s Heathland Court and Lynton Hall care homes have happily begun receiving indoor visits following months of separation.

The news has been well received at the Wimbledon and New Malden care homes, with visitors able to see residents in their rooms.

Rebecca Pearson, Operations Director for the care home, said: “We understand how important time with loved ones is for our residents’ happiness and wellbeing, so we’re delighted to restart these visits.

“We know how much it means for families to hold hands, and the tremendous lift this gives everyone. Families are a big part of our community, so we really pleased to be carefully reintroducing these visits again.”

While guidance prevented face-to-face visits, Heathland Court and Lynton Hall have been working hard to keep families connected during the pandemic.

The home has installed a new warm and comfortable visiting pod fitted with screens to manage infection control.

It also offers window visits and regular phone and video calls to help families stay connected.

Rebecca Pearson continues: “We have put in place a range of visiting options in line with guidelines so that families can stay connected, whilst keeping residents safe. We’ll continue with all of these, so residents can see more of their loved ones.

“Our teams have worked so hard, and I’m so proud of all our people who have been such heroes over the past year. They’ve shown professionalism, compassion and kindness and gone above and beyond to make residents smile.

“We know the past year has been difficult for families too, missing contact with loved ones as well as wanting us to keep them safe. Their support, trust and understanding has been hugely appreciated by us all.”

For more information on Heathland Court Bupa Care Home and Lynton Hall Bupa Care Home visit here.