My father-in-law recently received a letter from the NHS to notify him he has been selected for the Covid vaccine and advising him to go online to book an appointment.

He is 88 and although he is quite capable of using the Sky remote, he cannot use the internet. I therefore went online to comply with his letter only to find his appointment was to be at the Excel Centre, which is not practical. My father-in-law is disabled, housebound, has a multitude of underlying medical conditions and has carers four times a day.

As instructed by the letter from the NHS I dialled 191. After 48 minutes was told to contact his GP, who will arrange a home visit vaccination.

Upon ringing his GP surgery in Wanstead and speaking to a receptionist, I was told that all home visits are arranged by a company called Healthbridge and that they will ring him. However, if the NHS have not recognised my father-in-law is housebound on their records, how will Healthbridge know he should be registered for a home visit? The receptionist was unsure.

As far as I am aware, there is no conduit between his GP surgery, the NHS and Healthbridge that will advise them that my father in law is 88 and requires vaccinating at home.

When is my father-in-law going to be vaccinated at home? If he was able bodied he would have been vaccinated at the Excel Centre this week. What provision has been made to vaccinate vulnerable elderly people in their own homes?

I do not want not my father-in-law slipping through the net. There are more than 200,000 residents aged 80-plus living in London, many in the same situation. They must not be overlooked.

Loraine Sladden

Former councillor and mayor of Redbridge