HILLINGDON launched its COVID-19 tracing service on Wednesday.
NHS Test and Trace will pass details to the council of residents who tested positive but have not been contacted.
The borough will try to make contact either by text, phone or email to capture information about the resident’s activities in the days prior to their positive result.
If the council is unable to speak with the person, officers will make a socially-distanced face-to-face visit to the address provided.
Residents who are contacted by the council contact tracing team should see the telephone number 020 37385000 appear when called.
Cllr Sir Ray Puddifoot, leader of Hillingdon Council, said: “I urge residents to respond if they are contacted. Together we can help to protect Hillingdon and our most at-risk residents.”
Anyone who wishes to check a call is valid is advised to contact the council on 020 3949 5786 or 01895 250111. Alternatively, email Covid19Hub@hillingdon.gov.uk
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