Families have praised staff at a care home for turning things around a year after a senior management walk out.

Last January Care Quality Commissions inspectors visited Woodland Grove care home and rated it 'inadequate' after they unearthed a number of illegal breaches that appeared to stem from poor management.

As well as failing to thoroughly audit the Rectory Lane home, the registered manager had not properly catered for disabled people, accidents were not adequately logged and staff were not supported.

Following the visit both the registered manager and operations manager left the home.

A year later and the care home has regained its 'good' grade, even earning some 'outstanding' ratings for its responsiveness and ability to meet people's need.

One family member of a resident at the care home said: "Everyone has shown such love and compassion. We are truly grateful and can never repay you. Please just continue your great work.

“It makes us smile to know you are helping families to cope at such difficult times.”

Inspectors noted Hazel McGwyne, registered manager of Woodland Grove since July 2018, had “gone above and beyond, to consult, empower, and listen to people’s views.”

Ms McGwyne said: “We’re extremely proud to have improved our CQC rating to ‘good’ with some ‘outstanding’ elements and we’re so pleased that the hard work and dedication from our to improve the home and our service has been recognised.”

The report also highlighted the ‘exceptional’ social activities calendar lined up for the 72 residents, stating: “An extensive range of stimulating activities were on offer seven days a week.

“These enabled people to have fulfilled lives, engaging in activities and hobbies that were meaningful to them.”

“People, and their relatives told us the service was exceptional and they received excellent care.”

One staff member said: “I have been here for about four years now. I love my job.”