LLOYDS Bank has promised to investigate reports that hundreds of confidential documents containing financially sensitive customer details were strewn across a London street.

The documents, which were due to be picked up by a confidential waste contractor at 12.50pm on Tuesday from the Surbiton Lloyds branch, were found drifting down the road 15 minutes later.

Sophie Duddy, 30, who works nearby, said the documents contained a variety of personal details including names, addresses, credit scores and more.

She said: "It was only when I took a closer look that I saw somebody's personal details.

"I'm not a customer but if I was I would be concerned because I do not know how many had been picked up.

"I think on the steps there were 300 application forms with personal details. I went into the branch and there were two other people in there complaining. I did not see the documents dropped so I don't know how long they had been there."

A spokesman for Lloyds said: "While our confidential waste was being collected this afternoon the driver told us one of the bags had split and he needed a new one. We immediately gave him one.

"We were not aware of any of the bag's contents falling out. We are very concerned to hear about that.

"Our staff were outside checking in the road.

"We take it extremely seriously and will be investigating with our specialist waste company."

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