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Hospitals bottom in UK survey
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| Northwick Park was one of the low-ranking hospitals. |
DOCTORS and nurses at two local hospitals have been rated the least trustworthy in the country by a survey of patients.
The report, compiled by the Healthcare Commission, is based on a survey of 342 patients who used Northwick Park Hospital and Central Middlesex Hospital.
A range of services, from catering to cleanliness, came under scrutiny, with patients giving them a score between 0 and 100.
When asked if they had confidence and trust in the nurses at the hospitals, the average score was 74 per cent, the lowest of the 165 trusts surveyed.
Doctors scored higher, with 81.69 per cent, but were still the lowest scoring out of all the trusts.
Fiona Wise, chief executive of the North West London NHS Hospitals Trust, which runs the two Brent hospitals, said: "Obviously we were disappointed by some of our results and also by the low response rate from our patients, representing less than two percent of all in-patients last year.
"We take patient feedback seriously as it is a good indicator of where we need to make improvements, as well as where we are doing a good job."
She said the trust is aware of the negative points raised, through in-house comments and complaints procedures, and promised to develop an action plan to improve the situation.
The trust failed to make it into the top 20 per cent bracket for any of the questions and came under fire for not offering enough choice for patients when they are treated. Ms Wise promised patients would be offered a range of admission dates from now on.
The food service at the hospitals was also criticised.
Although the choice of food available scored 78.94 per cent, the quality of the food was only rated at 43.53 per cent, putting the trust near the bottom of the scale.
Ms Wise said: "One of our key objectives this year is about improving patients' experience of our hospitals.
"As part of this we are working hard to improve our hotel services, including patient food, cleaning and front-of-house services."
Do you think the low scores are fair? Tell us your views by leaving a comment below.
7:00am Wednesday 14th May 2008
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CommentPosted by: nicky on 8:57am Wed 14 May 08
I would like to know the split between CMH,NPH and STM.
also i'd also like to know if the patients asked were inpatients outpatients or via A&E. 342 surveys across three hospitals is not much. Having worked at NPH/STM for 22 years I do find it disheartening that local press are so ready to make headlines like this instead of being loyal and supportive !Why not invite your readers and conduct your own survey of possibly many more than just 342. lets raise morale and hear some good of our local hospitals !
I would like to know the split between CMH,NPH and STM.
also i'd also like to know if the patients asked were inpatients outpatients or via A&E. 342 surveys across three hospitals is not much. Having worked at NPH/STM for 22 years I do find it disheartening that local press are so ready to make headlines like this instead of being loyal and supportive !Why not invite your readers and conduct your own survey of possibly many more than just 342. lets raise morale and hear some good of our local hospitals !
Posted by: Joliet68, Watford on 9:58am Wed 14 May 08
342 patients?! Hardly extensive, is it?
I would also like to know the breakdown between the hospitals.
Everyone I've ever known go into NPH has said how great and quick their treatment was with the possible exception of my elderly aunt who had a stroke and was confused and agitated because of her illness, not because of anything the staff did.
My only gripe would be with the food (which is contracted out) which isn't fantastic and it overpriced.
342 patients?! Hardly extensive, is it?
I would also like to know the breakdown between the hospitals.
Everyone I've ever known go into NPH has said how great and quick their treatment was with the possible exception of my elderly aunt who had a stroke and was confused and agitated because of her illness, not because of anything the staff did.
My only gripe would be with the food (which is contracted out) which isn't fantastic and it overpriced.
Posted by: Billy, Not Harrow on 12:23pm Wed 14 May 08
This survey seem to reflect all the bad things I've heard about the place. Hope that I never have to go there.
This survey seem to reflect all the bad things I've heard about the place. Hope that I never have to go there.
Posted by: Billy, Not Harrow on 12:24pm Wed 14 May 08
This survey seems to reflect all the bad things I've heard about the place. Hope that I never have to go there.
This survey seems to reflect all the bad things I've heard about the place. Hope that I never have to go there.
Posted by: Skrewdriver, Harrow on 4:07pm Fri 16 May 08
Isn't it funny how the worst hospitals are always in areas with large multi cultural populations, strange that isn't it?
Isn't it funny how the worst hospitals are always in areas with large multi cultural populations, strange that isn't it?
Posted by: Wendy, Harrow on 8:59pm Mon 19 May 08
I have been fighting this hospital since the death of my mother in 2004, so far they have admitted neglect and the case continues and l will keep fighting until she gets justice
I have been fighting this hospital since the death of my mother in 2004, so far they have admitted neglect and the case continues and l will keep fighting until she gets justice
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