A Putney mum says faulty lifts in her block of flats meant she's had to 'drag' her disabled daughter in her wheelchair up eight floors.

Sophie Aide, 31, who lives on the top floor in Clyde House, on Enterprise Way, says there have been several occasions when the lifts have failed both her and her daughter Sara, aged nine, who has cerebral palsy.

She said: “The few times I have been caught out is when she is coming home from school. I’ve had essentially to drag the chair up with her, her schoolbags, and whatever else she may have up the stairs.

“The problem is that it’s very hard on her back because of course she’s sitting in a chair, and every time she hits the ground it causes pain on her back."

The mum-of-one, who is a customer services officer, said other residents had been stuck in the lifts for more than an hour, and that sometimes the lift didn't arrive when the button was pressed.

Caroline Begg, 41, uses a mobility scooter to get around and suffers from hereditary spastic paraplegia - a progressive condition which also affects her ability to walk.

She said: "The selling point was that there are two lifts, so one would always be working and we’ve had issues since we’ve moved in. With these lifts there’s always one problem with one of them.

"It’s just getting to the point every morning where I’m like, ‘Okay, is this lift going to be working?’

"It really just annoys me. Because there are times when I’ve wanted to go out, even two months ago in September to a fun day when I was all ready to leave, and of course there was no lift working.

"So then I couldn’t go out to things like that and I think that to us, for disabled people, that’s more of a thing for us that we can use to actually get out. Rather than being stuck inside."

Both say they are happy with where they live and have no issues other than the lifts, however it has made things difficult.

A2Dominion, the housing provider which manages Clyde House, has since apologised to all residents affected, and says it has since repaired one of the lifts.

The company said the replacement part for the second lift has been ordered and is set to be fixed next week once it arrives, while "regular checks" would be made to ensure they are in working order.

Dawn Wightman, A2Dominion's director of housing, said: "We're sorry to all residents impacted by this issue, and particularly to Ms Aide, for whom we understand this has been extremely difficult."