League table of anger: Which train companies have had most negative tweets from fed-up passengers?

There have been 473,661 Twitter-based brickbats launched at the 14 companies operating trains to the capital.

The figure was calculated after analysis of 140-character rants containing negative keywords such as "fault", "profit", "angry" and "frustrated".

Abellio Greater Anglia in east London and Essex bore the brunt of the annoyance, with 72,861 tweets from exasperated customers affected by services at stations such as Stratford and Liverpool Street.

Next on passengers’ hit-list with 64,302 negative posts was First Great Western (FGW), which runs trains in and out of Paddington.

It was followed by Southern with 61,715.

The company which generated the least number of negative tweets was Chiltern, with 5,676.

Analysis was carried out by the CommuteLondon organisation covering the 12 months ending in March.

CommuteLondon.com director Daren Wood said: "Commuters are increasingly using social media sites like Twitter to publicly express their frustrations about their daily journeys.

"Train operators should be actively monitoring these interactions to improve services and help create a happy commuter experience.

"The more commuters share opinions on daily train services, the more information operators will have to make the necessary improvements."

Have you found it beneficial to vent your train frustrations on Twitter? Have the train companies been helpful? Do you work at one of the rail companies being bombarded with all these tweets – how do you cope? Add your comments below.