A Walthamstow bus driver has won the award for driver of the Year of the Bus Award for outstanding cutomer service

Mohammed Shabir

Mohammed Shabir

First published in News
Last updated
This Is Local London: Photograph of the Author by , Reporter - Waltham Forest

A bus driver has scooped an award for outstanding customer service after being nominated by passengers.

Mohammed Shabir who drives the W12 in Walthamstow was crowned the winner of TfL’s Year of the Bus award for ‘putting the passenger first at all times’.

Mr Shabir, 58, has worked as a driver in a variety of industries for over forty years, and has been a bus driver for the past 12.

Judges at the annual said that he was ‘genuinely inspiring’ and represents the very best in the industry.

Mr Shabir said: "Building a rapport with your passengers is an essential step – it doesn’t matter if you’re 2 or 97 years old.

"It starts with a smile and eye contact as they board. But a friendly greeting’s no good if your driving isn’t just as passenger friendly.”

The awards took place in central London last night.

Comments (4)

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4:50pm Fri 13 Jun 14

Villagecranberry says...

I have been to this man's bus and he gives out Metro newspapers to motorists through his open driver'swindow and his always joking and
jovial.

He deserves a medal and more salary.
I have been to this man's bus and he gives out Metro newspapers to motorists through his open driver'swindow and his always joking and jovial. He deserves a medal and more salary. Villagecranberry
  • Score: 12

3:41pm Sat 14 Jun 14

myopinioncounts says...

We are delighted that Mr Shabir has been recognised with this award. He is the nicest bus driver we have ever come across. Nothing is too much trouble for him, he is always smiling and joking with his passengers and his driving standards are high. Unlike one or two of the other drivers on this route I have never heard a single grumble about him. One day, while walking in my part of the route that is "Hail & Ride" he noticed me ( I had not heard the bus coming up the road behind me) and he stopped to call out if I needed the bus! What service!
We are delighted that Mr Shabir has been recognised with this award. He is the nicest bus driver we have ever come across. Nothing is too much trouble for him, he is always smiling and joking with his passengers and his driving standards are high. Unlike one or two of the other drivers on this route I have never heard a single grumble about him. One day, while walking in my part of the route that is "Hail & Ride" he noticed me ( I had not heard the bus coming up the road behind me) and he stopped to call out if I needed the bus! What service! myopinioncounts
  • Score: 11

5:53pm Sat 14 Jun 14

APASSENGER says...

I have known Mr Shabir for a very long time and am lucky to call him a friend. He is just the same person outside the job as he is in it, so I can confirm that his actions are sincere. He is always ready with a cheery smile, even when, inside, he may not feel that way. He waits for people to take their places before he sets off. He then encourages them to be careful when disembarking. A gentleman, a friend and a fine advertisement for his company. An award thoroughly deserved.
I have known Mr Shabir for a very long time and am lucky to call him a friend. He is just the same person outside the job as he is in it, so I can confirm that his actions are sincere. He is always ready with a cheery smile, even when, inside, he may not feel that way. He waits for people to take their places before he sets off. He then encourages them to be careful when disembarking. A gentleman, a friend and a fine advertisement for his company. An award thoroughly deserved. APASSENGER
  • Score: 13

10:16pm Sat 14 Jun 14

klove4srz says...

We proud on Shabeer, he is always happy and smiling face well done. GS Wfia khalid iqbal malik
We proud on Shabeer, he is always happy and smiling face well done. GS Wfia khalid iqbal malik klove4srz
  • Score: 3

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