Waltham Forest Council has written off 3, 826 tickets and refunded the cost of 63 tickets issued to motorists by a controversial bus lane camera

Council admitted last month signs and road marking were 'confusing'

The camera was switched off a month after installation

First published in News
Last updated
This Is Local London: Photograph of the Author by , Reporter - Waltham Forest

Dozens of motorists have received refunds from Waltham Forest Council after successfully appealing fines issued by a 24 hour bus lane camera. 

Earlier this month, the newly-installed camera in Whipps Cross Road, at the Green Man roundabout, was switched off after the council admitted confusion had been caused by a lack of clear signage. 

However, 6,200 tickets had been already been issued to motorists accused of accessing the lane illegally, with many receiving multiple fines. 

The council has now said thousands of unpaid tickets have been written off, 63 motorists have successfully appealed their tickets, with an additional 55 cases currently under review.

A spokeswoman said: "So far 63 motorists have successfully appealed their tickets and a further 55 cases are currently being reviewed, with more coming in every day.

"3,826 unpaid tickets have also been cancelled. The appeals process is still open, even for motorists who have already paid, and we will continue to process them as and when they come in.

"So anyone who has already paid their fine and feels they have been treated unfairly, can also still appeal and we will look into each case received."

In total about £250,000 worth of tickets have either been successfully appealed or refunded as a result. 

The camera was installed in early February and it was immediately challenged after motorists claimed the sign warning of the camera ahead was not placed in the correct position.

A sign detailing its hours of operation was sprayed over and the bus lane 'end' sign was not in line with the road markings.

In a statement released on March 7, the council said: "We understand that the static camera and sudden enforcement of the bus lane has created confusion for motorists and as soon as this came to light, we switched the camera off and stopped any further fixed penalty notices being issued.

"On investigation it has become apparent that the correct internal processes were not followed when the camera was erected and we appreciate that clearer signage should have been in place to warn motorists, especially since this bus lane is unlike most others in that it is effective 24 hours a day.

The camera remains at the roundabout but is no longer operational. 

Comments (8)

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8:03am Thu 27 Mar 14

UKIP-local says...

This is what happens when power is delegated to incompetent authorities, who use the law to raise money with menaces rather than to improve driving standards and better road usage.
This is what happens when power is delegated to incompetent authorities, who use the law to raise money with menaces rather than to improve driving standards and better road usage. UKIP-local
  • Score: -1

9:53am Thu 27 Mar 14

mdj says...

'So anyone who has already paid their fine and feels they have been treated unfairly, can also still appeal and we will look into each case received."

Translation: 'So, although we know you were illegally fined, and we have your address, we will hold on to your money if you don't take steps yourself to appeal.'

There's an obscure and ancient legal term to describe this conduct.
It's called 'Theft'.
'So anyone who has already paid their fine and feels they have been treated unfairly, can also still appeal and we will look into each case received." Translation: 'So, although we know you were illegally fined, and we have your address, we will hold on to your money if you don't take steps yourself to appeal.' There's an obscure and ancient legal term to describe this conduct. It's called 'Theft'. mdj
  • Score: 12

10:01am Thu 27 Mar 14

Villagecranberry says...

How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time.

Once again a Labour shambles of the highest order.
How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time. Once again a Labour shambles of the highest order. Villagecranberry
  • Score: -7

10:42am Thu 27 Mar 14

Alan_1976 says...

Villagecranberry wrote:
How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time.

Once again a Labour shambles of the highest order.
It's true. Conservative councils are much more efficient at extracting money from motorists and keeping hold of it too.

http://www.express.c
o.uk/news/uk/445050/
Conservative-council
s-make-more-from-par
king-claim-Labour-as
-row-over-fines-erup
ts
[quote][p][bold]Villagecranberry[/bold] wrote: How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time. Once again a Labour shambles of the highest order.[/p][/quote]It's true. Conservative councils are much more efficient at extracting money from motorists and keeping hold of it too. http://www.express.c o.uk/news/uk/445050/ Conservative-council s-make-more-from-par king-claim-Labour-as -row-over-fines-erup ts Alan_1976
  • Score: 9

11:11am Thu 27 Mar 14

DogandDuck says...

Villagecranberry wrote:
How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time.

Once again a Labour shambles of the highest order.
Didn't know the Highways dept. was politically aligned.

Council members might approve a change but the people who work for the Council are then supposed to carry out the task, following the correct legal procedures and complying with the traffic sign regulations.

It was an epic fail from the outset and the Bus Lane still isn't compliant.

Copy of the original 2006 traffic order can be seen here.

https://www.whatdoth
eyknow.com/request/i
nformation_about_pcn
_issued_at#incoming-
496295

No reason why the council couldn't send refunds for tickets paid, without the need for an appeal.

Shocked by the very small number of appeals. LBWF (and all other councils) always make mistakes through laziness and incompetence.

A Freedom of Information Act Request in a couple of months will find out how much they made out of this shambles.
[quote][p][bold]Villagecranberry[/bold] wrote: How much has this incompetence cost the taxpayers in set up costs, legal fees, administration and wasted time. Once again a Labour shambles of the highest order.[/p][/quote]Didn't know the Highways dept. was politically aligned. Council members might approve a change but the people who work for the Council are then supposed to carry out the task, following the correct legal procedures and complying with the traffic sign regulations. It was an epic fail from the outset and the Bus Lane still isn't compliant. Copy of the original 2006 traffic order can be seen here. https://www.whatdoth eyknow.com/request/i nformation_about_pcn _issued_at#incoming- 496295 No reason why the council couldn't send refunds for tickets paid, without the need for an appeal. Shocked by the very small number of appeals. LBWF (and all other councils) always make mistakes through laziness and incompetence. A Freedom of Information Act Request in a couple of months will find out how much they made out of this shambles. DogandDuck
  • Score: 7

11:21am Thu 27 Mar 14

mdj says...

'No reason why the council couldn't send refunds for tickets paid, without the need for an appeal.

I think we all know why, D+D!

'Shocked by the very small number of appeals.'

Many of the tickets will have been to non-locals who won't know that they've been unlawfully fined.
This Council won't tell them, which is simple theft.
'No reason why the council couldn't send refunds for tickets paid, without the need for an appeal. I think we all know why, D+D! 'Shocked by the very small number of appeals.' Many of the tickets will have been to non-locals who won't know that they've been unlawfully fined. This Council won't tell them, which is simple theft. mdj
  • Score: 7

11:31am Thu 27 Mar 14

MICHAEL MCGOUGH says...

Blatant theft by Labour controlled LBWF.

THEY SHOULD REFUND ALL MONIES ALREADY PAID OR BE BRANDED THIEVES.
Blatant theft by Labour controlled LBWF. THEY SHOULD REFUND ALL MONIES ALREADY PAID OR BE BRANDED THIEVES. MICHAEL MCGOUGH
  • Score: -1

11:59am Thu 27 Mar 14

Alan_1976 says...

MICHAEL MCGOUGH wrote:
Blatant theft by Labour controlled LBWF.

THEY SHOULD REFUND ALL MONIES ALREADY PAID OR BE BRANDED THIEVES.
And this poor man's Caps Lock key too!
[quote][p][bold]MICHAEL MCGOUGH[/bold] wrote: Blatant theft by Labour controlled LBWF. THEY SHOULD REFUND ALL MONIES ALREADY PAID OR BE BRANDED THIEVES.[/p][/quote]And this poor man's Caps Lock key too! Alan_1976
  • Score: 5

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