Elmstead House care home 'delighted' after scoring highly in national survey

This Is Local London: Care UK's Elsmtead House Care UK's Elsmtead House

Managers at a Hendon care home are “delighted” after receiving high praise from residents in a national survey.

Care UK’s Elmstead House care home in Park Road was given an overall performance rating of 905 out of 1,000 in this year’s Your Care Rating, which is designed to help residents have their say on how well they think they are being looked after.

More than 20,000 residents in 1,055 care homes across the UK took part, providing feedback on a range of categories. 

Elmstead House achieved scores of 925 for quality of life, 913 for staff and care, 900 for choice and having a say and 874 for home comforts.

Home manager Diane Maddaford said: “We’re delighted with our results as it demonstrates how fulfilled our residents are.

“All of our scores across the four main themes are high and it just goes to show that the reality of day to day life in a care home such as ours is very good, something which is often at odds with the public’s perception.

“That said, we still want to get even better and the results give us crucial feedback on where we can improve.”

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