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Tottenham Hotspur Supporters Trust to take StubHub concerns to Parliament
Scroll down for questions submitted to Spurs about the StubHub agreement
Spurs supporters will go to Parliament later this month to share their views on the club’s controversial StubHub ticket-exchange scheme.
Members of the Tottenham Hotspur Supporters Trust (THST) will attend the All Party Parliamentary Group on Ticket Abuse, taking place on February 26.
They will underline their concerns to MPs and aim to make amendments to the Consumer Rights Bill, which is currently making its way through Parliament.
Spurs fans have previously called on the north London club to scrap the system, which they claim “exploits” supporters.
The system enables season-ticket holders to advertise their ticket on the site, at a price they determine, if they cannot attend the game.
StubHub can only be used by supporters once all tickets available through the club have been purchased.
The platform charges sellers a fee to use it so fans are forced to sell at above the ticket’s face value if they do not want to lose money.
Some season ticket-holders claim they have sold their tickets at face-value only to discover they have been resold for much more by the buyer.
The THST claims the platform is pushing up prices and preventing less well-off fans from attending matches.
Fans have responded by refusing to use StubHub and exchanging tickets via social media platforms, such as Twitter.
But last week, the Tottenham were accused of trying to clamp down on this practice. The club denies this.
Spurs’ current agreement with StubHub, which is advertised on the club’s official website, is believed to expire in the summer of 2015.
The Haringey Independent has sent the club a list of 13 questions regarding its agreement with StubHub.
The questions are listed below and range from why the club axed the ticket-exchange facility to why it is ignoring the concerns raised by fans:
1. Many fans have complained about Tottenham Hotspur Football Club’s current arrangement with StubHub yet the club appears to be largely ignoring their views. Does the club agree with this statement?
2. Why did the club axe the largely successful and fan-friendly ticket exchange facility?
3. Many fans state they believe the club opted for StubHub due to commercial reasons. Is this true and if so can you state how much the deal is worth to the football club?
4. Other than the upfront fee received, is the club paid any further amount at all from the resale of tickets through StubHub?
5. Does the club think it is fair for supporters to pay a percentage of the initial ticket sale and subsequent purchase to StubHub thus increasing the ticket price paid by fans?
6. Evidence from the Tottenham Hotspur Supporters Trust shows that 91 per cent of tickets are being sold above face value on Stub Hub. Two category A games (Chelsea and West Ham) sold at an average price of 135 per cent and 53 per cent above face value respectively. Is the club concerned by these figures?
7. Is the club also concerned that more than 50 tickets remain on sale for the Arsenal game priced at £500 or above?
8. Many fans have claimed that people purchasing StubHub tickets are not Spurs fans. In particular, complaints were made after the Liverpool and Man City games that opposition fans were sitting in areas designated for home fans only? Does this concern the club? Can the club confirm if any fans purchasing tickets via StubHub have been ejected or moved to the away section?
9. Has the club made any special arrangements to ensure this does not happen during the Arsenal game?
10. In 2005 the club launched a very effective ‘Out the Tout’ campaign. The club stated that it was: “stepping up its campaign to ensure that as many tickets as possible end up in the hands of genuine supporters. We are well aware that tickets for "sold-out" matches are still finding their way in to the hands of ticketing organisations and that our tickets are being widely advertised in the press at exorbitant prices. Rest assured, we do not - and will not - turn a blind eye to this practice.” Does the club agree that it appears to be turning a blind eye to the ‘exorbitant prices’ being charged on StubHub?
11. Will the club consider setting a ‘price ceiling’ for Spurs season ticket holders using StubHub?
12. Will the club consider setting a limit throughout the season for the number of times a season ticket holder is allowed to make their seat available on StubHub?
13. During the Out the Tout campaign the club stated: “Touts prevent true supporters from attending games unless they are prepared to pay outrageous prices. Touts don't care for the Club or our supporters. Touts are unscrupulous and will sell tickets to anyone who is prepared to pay their price - even away supporters. This is unfair to our loyal fans and can easily result in crowd trouble.” Would the club agree that this statement could be a fair reflection on how fans currently feel about purchasing tickets through StubHub? If not, could the club state how it believes StubHub is different?
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