Travellers will no longer be able to pay for TfL bus journeys in cash as of this summer

This Is Local London: Cash payments are to be scrapped on London buses Cash payments are to be scrapped on London buses

London bus travellers will no longer be able to pay their bus fare in cash from this summer.

Transport for London expects to save millions by stopping the handling of money on buses.

TFL’s surface transport managing director Leon Daniels said that it costs £24m to accept cash payments.

Previously TFL predicted that the number of people paying via cash was less than one per cent, this year.

In response to fears that people could be left vulnerable if they are unable to top up their Oyster card a ‘one more journey’ feature is being discussed.

This would allow anyone with a positive balance to go forward with their journey even if they did not have the correct funds.

Comments (6)

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8:08am Mon 3 Feb 14

Villagecranberry says...

TFL say there will be consistency with drivers policy on accepting destitute passengers but will there be? The thought that some hard nosed drivers are still willing to leave stranded kids by the road side makes me cringe.
TFL say there will be consistency with drivers policy on accepting destitute passengers but will there be? The thought that some hard nosed drivers are still willing to leave stranded kids by the road side makes me cringe. Villagecranberry

9:13am Mon 3 Feb 14

jamielachine says...

With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late.
All the sufferers will be making a fortune, haha!

A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap.

One other disgraceful experience I would like to share with your readers :

On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée.

I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!!

Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem?

Yours etc etc

A senior citizen in Woodford Bridge
With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late. All the sufferers will be making a fortune, haha! A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap. One other disgraceful experience I would like to share with your readers : On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée. I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!! Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem? Yours etc etc A senior citizen in Woodford Bridge jamielachine

9:31am Mon 3 Feb 14

Villagecranberry says...

jamielachine wrote:
With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late.
All the sufferers will be making a fortune, haha!

A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap.

One other disgraceful experience I would like to share with your readers :

On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée.

I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!!

Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem?

Yours etc etc

A senior citizen in Woodford Bridge
Many similar examples, the drivers in many cases hate their job but are unemployable elsewhere. The find incidents like you describe entertaining and it breaks up their mundane day. I have reported drivers for bad behaviour and usually receive a lacklustre reply. I also report good work by staff like a driver who stopped his bus to help a lady who had collapsed on the pavement"
[quote][p][bold]jamielachine[/bold] wrote: With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late. All the sufferers will be making a fortune, haha! A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap. One other disgraceful experience I would like to share with your readers : On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée. I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!! Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem? Yours etc etc A senior citizen in Woodford Bridge[/p][/quote]Many similar examples, the drivers in many cases hate their job but are unemployable elsewhere. The find incidents like you describe entertaining and it breaks up their mundane day. I have reported drivers for bad behaviour and usually receive a lacklustre reply. I also report good work by staff like a driver who stopped his bus to help a lady who had collapsed on the pavement" Villagecranberry

11:07am Mon 3 Feb 14

Debbie2312 says...

Villagecranberry wrote:
jamielachine wrote:
With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late.
All the sufferers will be making a fortune, haha!

A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap.

One other disgraceful experience I would like to share with your readers :

On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée.

I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!!

Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem?

Yours etc etc

A senior citizen in Woodford Bridge
Many similar examples, the drivers in many cases hate their job but are unemployable elsewhere. The find incidents like you describe entertaining and it breaks up their mundane day. I have reported drivers for bad behaviour and usually receive a lacklustre reply. I also report good work by staff like a driver who stopped his bus to help a lady who had collapsed on the pavement"
Same thing happened to me in Ilford with a W19 except in this case he couldn't go anywhere as he was waiting for traffic to move and he just kept smirking at me and waved me goodbye when he was able to drive off. I then had to wait an hour for the next bus.
I have had some nice drivers as well, who are really good at their job, but as I said in my objection it concerns me a great deal at the inconsistency of the drivers. This is a bad move by TFL.
I also had a email from them the other day saying now they have gone contactless to be careful not to have your credit cards in the same wallet as your oyster card otherwise payment could be taken from your cards.
What a world we live in now where cash has become a dirty word.
I wonder how many objected to this on the survey? We would never be told the truth even if they released the figures!
[quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]jamielachine[/bold] wrote: With the worse service on bus route 275, run by Stagecoach, over one hour waiting in the cold and rain, I suggest Stagecoach should be paying bus users "cash " every time the bus is late. All the sufferers will be making a fortune, haha! A Senior bus user on route 275, Woodford Bridge-Barkingside, a less the 9 minutes journey now takes over at less 30 minutes with waiting time. Bring back Arriva asap. One other disgraceful experience I would like to share with your readers : On the 29th January 2014 @ 14:23, a bus 275 was letting passengers off at bus stop L, Chigwell Road, outside Ashton Playing Field. I was about 10 yards away from the bus stop, holding my left hand out and running like a old grey hound towards the bus. I understand the driver has a schedule to adhere to, but he just looked at me from his comfortable high seat, made a smirk smile which I saw at close-range. He closed the doors and driven off, enjoying very much : " See how you run ..." What a loyal Stagecoach employée. I did try to make a statement of this little incident on tfl's web-site. Unfortunately, it ended up with an "internal error", and was not not able to send out the message all the time I tried. So fed up with this sort of customer services, I just gave up. May be instead of using my Freedom Pass on the only route 275, I should start walking to Barkingside and back to Woodford Bridge every day for my shopping at Iceland/Co-op???!!! Would be grateful, if you could take up this case and address this nearly no-service by Stagecoach/tfl to someone in authority, like Mr B Johnson(?!)May extending route W14 to Barkingside would partly solve the problem? Yours etc etc A senior citizen in Woodford Bridge[/p][/quote]Many similar examples, the drivers in many cases hate their job but are unemployable elsewhere. The find incidents like you describe entertaining and it breaks up their mundane day. I have reported drivers for bad behaviour and usually receive a lacklustre reply. I also report good work by staff like a driver who stopped his bus to help a lady who had collapsed on the pavement"[/p][/quote]Same thing happened to me in Ilford with a W19 except in this case he couldn't go anywhere as he was waiting for traffic to move and he just kept smirking at me and waved me goodbye when he was able to drive off. I then had to wait an hour for the next bus. I have had some nice drivers as well, who are really good at their job, but as I said in my objection it concerns me a great deal at the inconsistency of the drivers. This is a bad move by TFL. I also had a email from them the other day saying now they have gone contactless to be careful not to have your credit cards in the same wallet as your oyster card otherwise payment could be taken from your cards. What a world we live in now where cash has become a dirty word. I wonder how many objected to this on the survey? We would never be told the truth even if they released the figures! Debbie2312

12:38pm Mon 3 Feb 14

Helen, Walthamstow says...

Two separate issues are being addressed here.

Where card-only payments concerned, I personally think it's a good move. I can't remember when I last saw a passenger offering cash. Even tourists in central London are informed how to get cards, and several countries I have visited will not accept cash payments.

We must be careful to avoid the kneejerk reaction that greeted the decision that drivers would not give change on buses. That practice used to cause endless hold-ups.

Re delays, anyone who uses buses regularly knows that the service is not as reliable as we would like it to be, but in defence of the bus companies they are hampered by the endless roadworks that blight so many of our streets and by the stupid planners in the council who narrow junctions in such a way that leads to traffic jams.
Two separate issues are being addressed here. Where card-only payments concerned, I personally think it's a good move. I can't remember when I last saw a passenger offering cash. Even tourists in central London are informed how to get cards, and several countries I have visited will not accept cash payments. We must be careful to avoid the kneejerk reaction that greeted the decision that drivers would not give change on buses. That practice used to cause endless hold-ups. Re delays, anyone who uses buses regularly knows that the service is not as reliable as we would like it to be, but in defence of the bus companies they are hampered by the endless roadworks that blight so many of our streets and by the stupid planners in the council who narrow junctions in such a way that leads to traffic jams. Helen, Walthamstow

5:51pm Mon 3 Feb 14

Thunderbird4 says...

The number of the Oyster card would be connected to the "free ride", which will be deducted on top-up of the Oyster card - i assume.

As for driver reliability, yes: very good drivers and others not so good. Twice, I've seen a 275, at about 7pm on a Friday, turn 360 degrees at a roundabout in Hale End Road and go back towards Highams Park.

There's nothing new in these antics. The 179, going from Chingford, sometimes took a detour over Friday Hill, up to the Woodford High Road.
The number of the Oyster card would be connected to the "free ride", which will be deducted on top-up of the Oyster card - i assume. As for driver reliability, yes: very good drivers and others not so good. Twice, I've seen a 275, at about 7pm on a Friday, turn 360 degrees at a roundabout in Hale End Road and go back towards Highams Park. There's nothing new in these antics. The 179, going from Chingford, sometimes took a detour over Friday Hill, up to the Woodford High Road. Thunderbird4

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