Elderly disabled couple unable to get off a train at Hayes Station

Mr and Mrs Payne couldn't get off at Hayes Station

Mr and Mrs Payne couldn't get off at Hayes Station

First published in News
Last updated
This Is Local London: Photograph of the Author by , reporter

AN ELDERLY couple say they are hoping to raise awareness of transport dangers after they were unable to get off a train.

Mr and Mrs Payne, of Bromley, were travelling back from Bedford earlier this month when they found they couldn’t step onto the platform at Hayes Station.

Raymond Payne, 85, who suffers from asthma and has dementia, said he is not as mobile as he used to be and nearly fell between the train and platform edge.

He said he ended up sitting down with his legs dangling in the gap and was fortunate two women were there to help him and his wife alight.

"I couldn’t reach the platform to get off," explained Mr Payne.

"I nearly fell - it was very stressful and I was quite shaken up."

Mr Payne said his wife, who has osteoporosis, also struggled and also relied on the two women to get off.

Comments (8)

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3:48pm Thu 30 Jan 14

Tony Ryan says...

Sorry to read of their dilemma, but not sure what form of public awareness is required in this situation
Sorry to read of their dilemma, but not sure what form of public awareness is required in this situation Tony Ryan
  • Score: 3

10:19pm Thu 30 Jan 14

clairel069 says...

Have NS only printed half the article? Starts off by saying they hope to raise awareness, but does not state how, fails to mention WHY the couple were unable to desembark the train, haven't reported speaking with the rail company to get their take on it... or is this what were reduced to reading now? Half a story which doesn't really assist the people it's written about in any shape or form!!
Have NS only printed half the article? Starts off by saying they hope to raise awareness, but does not state how, fails to mention WHY the couple were unable to desembark the train, haven't reported speaking with the rail company to get their take on it... or is this what were reduced to reading now? Half a story which doesn't really assist the people it's written about in any shape or form!! clairel069
  • Score: 4

9:27am Fri 31 Jan 14

white rabbit9 says...

The world is not designed for you anymore.
The world is not designed for you anymore. white rabbit9
  • Score: 6

9:57am Fri 31 Jan 14

rescoffering says...

...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!!
...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!! rescoffering
  • Score: -4

10:59am Fri 31 Jan 14

dave76 says...

rescoffering wrote:
...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!!
What a stupid reply.
[quote][p][bold]rescoffering[/bold] wrote: ...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!![/p][/quote]What a stupid reply. dave76
  • Score: 2

11:02am Fri 31 Jan 14

clairel069 says...

rescoffering wrote:
...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!!
Hayes is IN Bromley... genius response!!
[quote][p][bold]rescoffering[/bold] wrote: ...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!![/p][/quote]Hayes is IN Bromley... genius response!! clairel069
  • Score: 1

1:13pm Fri 31 Jan 14

ankleswinger says...

clairel069 wrote:
rescoffering wrote: ...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!!
Hayes is IN Bromley... genius response!!
so is penge and beckenham and bromley south/north stations too! it says they live in bromley where they have two stations? nothing wrong with his/her comment at all!
[quote][p][bold]clairel069[/bold] wrote: [quote][p][bold]rescoffering[/bold] wrote: ...err pardon me on this one - why not get orf at bromley if they live there ? and seriously - what do they expect the railway authorities to do now... raise the platform ?? jeeze... just jump in a licensed black taxi and stop the snivelling!! typical tories!![/p][/quote]Hayes is IN Bromley... genius response!![/p][/quote]so is penge and beckenham and bromley south/north stations too! it says they live in bromley where they have two stations? nothing wrong with his/her comment at all! ankleswinger
  • Score: 1

2:36pm Fri 31 Jan 14

tdlkent says...

I've every sympathy with them. Not all of us have long legs! I have stopped travelling by train because of this problem. The trains are perfectly capable of being lowered when they arrive in a station - but the drivers don't do this. I once attempted to board a train, and got my leg trapped betwixt train and platform, Drivers should be aware of the problem.
I've every sympathy with them. Not all of us have long legs! I have stopped travelling by train because of this problem. The trains are perfectly capable of being lowered when they arrive in a station - but the drivers don't do this. I once attempted to board a train, and got my leg trapped betwixt train and platform, Drivers should be aware of the problem. tdlkent
  • Score: 2

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