Welling grandfather's three-month battle to get dead daughter's phoneline cut off

This Is Local London: Ron Smith has been trying to close down his dead daughter's TalkTalk account since November. Ron Smith has been trying to close down his dead daughter's TalkTalk account since November.

A WELLING man has spoken of his battle to try and get his dead daughter's landline phone contract closed for the last three months.

Ron Smith, 81, of Bellegrove Road, lost his only surviving daughter Karen Blissett, 54, of Cowper Close, Welling, to bowel cancer in November last year.

Mr Smith, who also lost his other daughter Leslie to cancer of the brain two years before, wrote several letters off to landline provider TalkTalk only to receive bill reminders and other correspondence from the company, none actually closing the account.

The grandfather explained: "This has taken over my life for the past three months.

"I have lost count of the number of letters I have written to TalkTalk asking them to end Karen's landline.

"It's been a hellish experience and amongst everything else I have to sort out, including the sale of her house, it was just getting unbearable."

A final demand letter to Ms Blissett, dated January 3 2014, demanding £65.65 even turned up at the home even after the letters from Mr Smith.

After News Shopper got in touch with TalkTalk and inquired as to what was going on the account was closed.

A spokesman for TalkTalk added: "We are sorry we were not able to close the account when Mr Davies first contacted us in November.

"In these difficult circumstances we do require relatives to send us a power of attorney document or death certificate. We have now closed the account and waived all charges."

Comments (8)

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5:40pm Mon 27 Jan 14

goldenbroomboy says...

I could understand the company's attitude if hundreds of pounds were owed, but £65.00 could surely have been written off?
I could understand the company's attitude if hundreds of pounds were owed, but £65.00 could surely have been written off? goldenbroomboy

7:25pm Mon 27 Jan 14

Gavinp says...

Whilst its a sad story to hear............answ
ering the above post you could just say.................
....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die.......

I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled.

Rip and all respects to the family........
Whilst its a sad story to hear............answ ering the above post you could just say................. ....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die....... I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled. Rip and all respects to the family........ Gavinp

8:14pm Mon 27 Jan 14

cherithporter says...

How very sad.
How very sad. cherithporter

10:38pm Mon 27 Jan 14

dee2009 says...

Gavinp wrote:
Whilst its a sad story to hear............answ

ering the above post you could just say.................

....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die.......

I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled.

Rip and all respects to the family........
This poor lady father never said he wasn't going to pay the bill just wanted the account close down.
[quote][p][bold]Gavinp[/bold] wrote: Whilst its a sad story to hear............answ ering the above post you could just say................. ....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die....... I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled. Rip and all respects to the family........[/p][/quote]This poor lady father never said he wasn't going to pay the bill just wanted the account close down. dee2009

6:39am Tue 28 Jan 14

sarfflondonbird says...

dee2009 wrote:
Gavinp wrote:
Whilst its a sad story to hear............answ


ering the above post you could just say.................


....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die.......

I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled.

Rip and all respects to the family........
This poor lady father never said he wasn't going to pay the bill just wanted the account close down.
They won't let up until they have their monies owed in their bank, then they will close account, which is understandable, it's business procedure. The sad thing is, it takes the intervening of some one in authority or media who could possibly exploit or shame these companies before the fee is waived and correct action is taken.
Condolences to the father for his loss of family.
[quote][p][bold]dee2009[/bold] wrote: [quote][p][bold]Gavinp[/bold] wrote: Whilst its a sad story to hear............answ ering the above post you could just say................. ....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die....... I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled. Rip and all respects to the family........[/p][/quote]This poor lady father never said he wasn't going to pay the bill just wanted the account close down.[/p][/quote]They won't let up until they have their monies owed in their bank, then they will close account, which is understandable, it's business procedure. The sad thing is, it takes the intervening of some one in authority or media who could possibly exploit or shame these companies before the fee is waived and correct action is taken. Condolences to the father for his loss of family. sarfflondonbird

8:56am Tue 28 Jan 14

goldenbroomboy says...

Gavinp wrote:
Whilst its a sad story to hear............answ ering the above post you could just say................. ....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die....... I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled. Rip and all respects to the family........
This situation IMHO requires the intangible asset of "Goodwill". If a large sum of money, insurance, & perhaps a mortgage etc is involved, then an original Death Certificate is usually required. However, to insist upon the latter for a small sum of money gives the impression that the company involved is either incompetant, or bloody minded, and the bad publicity which results from the same could lose far more business than the amount outstanding.

In my former life as a lawyer, one of my clients was an elderly lady whose former lodger had made a contract on the landlady's phone line for an internet connection, without the landlady's knowledge or consent. He left without paying the same, and the Internet Provider sent bills to the landlady insisting that the bill was her responsibility since she was "responsible for the line". It was only when I threatened legal action (for a declaration that there was no contract for internet connection between my client & the provider) that they desisted.
[quote][p][bold]Gavinp[/bold] wrote: Whilst its a sad story to hear............answ ering the above post you could just say................. ....or surely on the other hand £65.00 could of just been paid off out of the estate like when other people die....... I know its horrible when people die under such awful circumstances but financially its no different than if some one dies of old age and affairs have to be settled. Rip and all respects to the family........[/p][/quote]This situation IMHO requires the intangible asset of "Goodwill". If a large sum of money, insurance, & perhaps a mortgage etc is involved, then an original Death Certificate is usually required. However, to insist upon the latter for a small sum of money gives the impression that the company involved is either incompetant, or bloody minded, and the bad publicity which results from the same could lose far more business than the amount outstanding. In my former life as a lawyer, one of my clients was an elderly lady whose former lodger had made a contract on the landlady's phone line for an internet connection, without the landlady's knowledge or consent. He left without paying the same, and the Internet Provider sent bills to the landlady insisting that the bill was her responsibility since she was "responsible for the line". It was only when I threatened legal action (for a declaration that there was no contract for internet connection between my client & the provider) that they desisted. goldenbroomboy

10:31am Tue 28 Jan 14

concerned.erith says...

should have sent a copy of the death certificate
should have sent a copy of the death certificate concerned.erith

12:15pm Tue 28 Jan 14

the wall says...

TalkTalk - Say no more. Just Google talktalk bad customer service. It speaks for it's self. They have even won awards.
TalkTalk - Say no more. Just Google talktalk bad customer service. It speaks for it's self. They have even won awards. the wall

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