Wesminster Homecare Limited found to be failing in several areas by the Care Quality Commission

This Is Local London: Westminster Homecare Limited provides in-home care for the elderly Westminster Homecare Limited provides in-home care for the elderly

A care provider is being investigated by the Care Quality Commission over concerns for the welfare of elderly clients.

Westminster Homecare Limited provides in-home services to 414 elderly people in Waltham Forest and Enfield.

The health watchdog warned this month that improvements must be made after inspections in November revealed serious shortcomings in medicine management and the welfare of service users.

It was found that some medical administration records were inaccurate and medicines were not administered as described.

At least six inaccurate records were found to have medicines spelt incorrectly and strengths, doses and instructions for use were not always clear.

Of the six, only one record was found to have the correct start and end date for taking medicines.

One person was prescribed a chemotherapy medicine of 10 tablets once a day with anti-sickness tablets.

But these had been mixed up in a single packet and only five instead of the 10 tablets were given on one day.

Of 10 people who began using the service after August 16, five did not have their needs assessed and a care plan established in the required time.

One person had four daily visits scheduled for help getting in and out of bed and using a hoist but there was a gap of 19 days, up to 73 visits, before staff visited to assess needs and risks.

The CQC report also noted that most people who use the service praised the care provided by regular care workers, but issues were raised about unfamiliar care workers being assigned occasionally.

The provider has been contacted for comment.

Comments (1)

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9:07am Tue 28 Jan 14

Robert19 says...

This is a worrying report. Yet again private care providers are seen to be slapdash and dangerous. The profit (and that is part of the problem) on homecare is marginal as cash strapped local authorities push the price per visit down. Staff are often not paid for travelling between clients, although that is part of the job, and visits can often be a few minutes rather than the booked time.
I suspect there is also a two tier system between those who pay direct and those people supported by a local authority. There needs to be closer supervision of what support is going on but the contracts do not allow that. Oh for a proper local authority managed home care system that worked well until the politicians privatised it!
This is a worrying report. Yet again private care providers are seen to be slapdash and dangerous. The profit (and that is part of the problem) on homecare is marginal as cash strapped local authorities push the price per visit down. Staff are often not paid for travelling between clients, although that is part of the job, and visits can often be a few minutes rather than the booked time. I suspect there is also a two tier system between those who pay direct and those people supported by a local authority. There needs to be closer supervision of what support is going on but the contracts do not allow that. Oh for a proper local authority managed home care system that worked well until the politicians privatised it! Robert19
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