Bus left disabled pensioner from Orpington in pouring rain for 20 minutes after suddenly terminating

Ray

Ray

First published in News
Last updated
This Is Local London: Photograph of the Author by , deputy news editor

A DISABLED pensioner who had just been to hospital was left in the pouring rain for 20 minutes after his bus suddenly and unexpectedly terminated.

Ray Hughes, of Well Hill, Orpington, was on his way home from the Princess Royal University Hospital in Farnborough last Monday (January 13).

The previous Friday he had been discharged from hospital after shoulder replacement surgery, and he returned for a check up.

This Is Local London:

The 64-year-old, who is registered disabled because of chronic arthritis in his foot, left the hospital at 4.25pm and got on an R3 bus.

The R3 runs every half an hour, and is the only bus that goes to Mr Hughes' relatively isolated home in Well Hill.

He told News Shopper: "I was on the bus for 40 minutes while it did its winding route through Petts Wood.

"On route it was stopping at stops and opening its doors, even though nobody was getting on and nobody was getting off.

"We arrived at Orpington station. Suddenly the auto voice says the bus has now terminated.

"I spoke to the bus driver who said it was now too late go there.

"I shook my head in disbelief. I said 'I don't believe this'.

"I had to get off the bus and it was pouring with rain outside."Mr Hughes knew he would have to wait at least another half an hour for his bus, so called his wife and asked her to come and pick him up.

She arrived 20 minutes later to find him cold and wet.

The retired teacher added: "I was just staggered.

"What if there had been other people on board who were older than me and more frail?

"It was preposterous."

This Is Local London:

Transport for London's Director of Buses Mike Weston said: "We apologise to Mr Hughes for the disruption to his journey on January 13 on a route R3 bus in the Orpington area.

"We always try to keep curtailments to an absolute minimum but at times they are necessary due to traffic conditions outside of our control and to maintain a service on the full length of the route.

"We will speak to the operator Metrobus to fully understand what happened on this occasion."

Comments (6)

Please log in to enable comment sorting

11:47am Mon 20 Jan 14

Tinklebell says...

Looks like the teacher at cleeve park school in 2001 to 2003 lol
Looks like the teacher at cleeve park school in 2001 to 2003 lol Tinklebell
  • Score: -4

12:45pm Mon 20 Jan 14

HearTheFacts says...

The fact is that bus companies can now terminate a bus on route at any time it chooses.

They whole system is set to suit them!. It's called profit before customer service!.

It's now time for customers, to refuse to leave the bus. As I see it, when you board a bus and pay your fare. Be it freedom pass or not, you enter a contract like wise as the bus company enters a contract. By this at boarding the destination, should not change as displayed on the front of the bus. Unless another bus is awaiting at the terminating stop.
The fact is that bus companies can now terminate a bus on route at any time it chooses. They whole system is set to suit them!. It's called profit before customer service!. It's now time for customers, to refuse to leave the bus. As I see it, when you board a bus and pay your fare. Be it freedom pass or not, you enter a contract like wise as the bus company enters a contract. By this at boarding the destination, should not change as displayed on the front of the bus. Unless another bus is awaiting at the terminating stop. HearTheFacts
  • Score: 30

1:17pm Mon 20 Jan 14

sarfflondonbird says...

No WR9 response today then?

Anyway, I agree with Hear the Facts. It's wrong when the charges that are made to use public transport increase year on year, and the service just get worse and worse. It is in other words, a contract, and if the driver/bus company cannot stick to these then they should not have the right to be on the road 'providing a service' as they see fit, at all, give the contract to a company that are willing to do the job and do it properly and with competent drivers.
No WR9 response today then? Anyway, I agree with Hear the Facts. It's wrong when the charges that are made to use public transport increase year on year, and the service just get worse and worse. It is in other words, a contract, and if the driver/bus company cannot stick to these then they should not have the right to be on the road 'providing a service' as they see fit, at all, give the contract to a company that are willing to do the job and do it properly and with competent drivers. sarfflondonbird
  • Score: 11

1:28pm Wed 22 Jan 14

Marty1979 says...

Getting back to the subject - why couldn't his wife have picked him up?
Getting back to the subject - why couldn't his wife have picked him up? Marty1979
  • Score: 14

7:15pm Mon 27 Jan 14

Gavinp says...

Im not a oap..............But certainly dont like being turfed off a bus with no notice and i think its outrageous that they can do it to anyone but such is life:(

Ive had it done to me numerous times in petts wood with a 208 i think it is
Im not a oap..............But certainly dont like being turfed off a bus with no notice and i think its outrageous that they can do it to anyone but such is life:( Ive had it done to me numerous times in petts wood with a 208 i think it is Gavinp
  • Score: 5

5:43pm Mon 10 Feb 14

smithy1001 says...

this has happened to me several times, if you have paid for your fare, make sure you ask the driver for a transfer ticket, saves you paying again on the next bus
this has happened to me several times, if you have paid for your fare, make sure you ask the driver for a transfer ticket, saves you paying again on the next bus smithy1001
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree