Epsom girl, 13, forced to walk home after bus driver refuses £20 note

This Is Local London: Grace Bates, 13, from Rutland Close, Epsom, could not board the bus Grace Bates, 13, from Rutland Close, Epsom, could not board the bus

A teenage girl whose dog had just died was forced to walk for a mile after a bus driver refused let her pay with a £20 note.

Grace Bates, 13, from Rutland Close, Epsom, could not board the E5 bus at Epsom marketplace because she only had 60p in small change at about 3.30pm on Saturday.

Her friend Tegan, who had already got on the bus and paid, was refused a refund when she decided to get off again and walk home with her.

This Is Local London:

Grace went to Epsom in order to print out this photo and frame it

Grace had come into town to print a photograph of her Cavalier King Charles Spaniel, Louie, who died in the early hours of Saturday morning.

Her mother Sarah Bates said: "It just seems that the girls were treated like troublesome teenagers.

"Grace said the bus driver was so rude even when she was pleading with her that she just needed to get home.

"They are both good girls who will help anyone in need. They don't need to be spoken to so rudely."

This Is Local London:

Mrs Bates said she had called Epsom Coaches to complain and an employee was defensive and dismissive on the phone.

She said: "A simple ‘I’m sorry’ and refund for Tegan's ticket if we popped down to them would have been great and the end of it."

Steve Whiteway, the managing director of Epsom Coaches, told the Epsom Guardian yesterday the company and female driver would like to apologise for not carrying Grace.

Mr Whiteway said: "The driver was wrong not to allow the child to ride and apologises, as do I.

"She should have let them both ride and taken her name and address. Drivers should not deny children travel on a bus."

According to correct procedure he said the driver should accept the £20 note then give change back by the end of the ride or send a cheque if that wasn't possible.

Mr Whiteway said drivers often have to deal with children presenting a large note as a way to avoid paying the fare.

He said that Grace may well have been tarred with the same brush, adding: "A lot of kids do try to travel for free."


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Comments (20)

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10:44am Wed 15 Jan 14

sjsunny says...

I agree that the bus driver was wrong to behave in this way, but did the girl really have to walk home? It seems to me like it was her choice to do so! She had a £20 note, was in Epsom town centre at the time surrounded by many retail establishments where she could easily have obtained change from her £20 note.
I agree that the bus driver was wrong to behave in this way, but did the girl really have to walk home? It seems to me like it was her choice to do so! She had a £20 note, was in Epsom town centre at the time surrounded by many retail establishments where she could easily have obtained change from her £20 note. sjsunny

12:17pm Wed 15 Jan 14

EwellMan says...

I agree with the Comment above.....this looks like news for the sake of news which really isnt news.

On the other side why does the bus driver/company care, they get subsidies from the council/Government hence why the run round with hardly any people on them most the time outside of rush hour. Easy money!!!
I agree with the Comment above.....this looks like news for the sake of news which really isnt news. On the other side why does the bus driver/company care, they get subsidies from the council/Government hence why the run round with hardly any people on them most the time outside of rush hour. Easy money!!! EwellMan

12:52pm Wed 15 Jan 14

chillieman says...

MORNING CHUMS.a mile isnt far to walk by any stretch of the imagination,but what i find a little annoying about this tale of woe is the attitude of the bus driver. This is usual today ,those who are there to help going out of their way to make life as difficult as possible whenever they get the opportunity, There should be a HI Viz jacket award every year for the most rude /obnoxious/arrogant jobsworth for those whose jobs involve working with the public.I have a few i want to nominate already. Sorry to read about your dog Grace Bates...have LOVELY DAY ONE AND ALL ..the chillieman :)
MORNING CHUMS.a mile isnt far to walk by any stretch of the imagination,but what i find a little annoying about this tale of woe is the attitude of the bus driver. This is usual today ,those who are there to help going out of their way to make life as difficult as possible whenever they get the opportunity, There should be a HI Viz jacket award every year for the most rude /obnoxious/arrogant jobsworth for those whose jobs involve working with the public.I have a few i want to nominate already. Sorry to read about your dog Grace Bates...have LOVELY DAY ONE AND ALL ..the chillieman :) chillieman

1:21pm Wed 15 Jan 14

Mr Perceptive says...

This is not news! There is no excuse for rudeness. But this should be put down to a life-lesson. Keep your bus fare separate. Plan your journey. Or get an Oyster card.
This is not news! There is no excuse for rudeness. But this should be put down to a life-lesson. Keep your bus fare separate. Plan your journey. Or get an Oyster card. Mr Perceptive

2:55pm Wed 15 Jan 14

Alison11 says...

And a female bus driver too - shame on her. Best to get an Oyster card.
And a female bus driver too - shame on her. Best to get an Oyster card. Alison11

2:59pm Wed 15 Jan 14

MillieMac says...

If you want to get on a bus, then have the correct change.
If you want to get on a bus, then have the correct change. MillieMac

3:26pm Wed 15 Jan 14

EwellMan says...

What....!!!!!!!

A girl of 13 with full use of her limbs having to walk a mile at 3.30pm on a saturday......who would hear of it!!!

I agree though that there is no place in society for rudeness and in all honesty if there was no signs on the bus that said "No Notes accepted" then i would of sat down and said to the driver, if you have a problem then call the police as i have tried to pay and you have refused my money.
What....!!!!!!! A girl of 13 with full use of her limbs having to walk a mile at 3.30pm on a saturday......who would hear of it!!! I agree though that there is no place in society for rudeness and in all honesty if there was no signs on the bus that said "No Notes accepted" then i would of sat down and said to the driver, if you have a problem then call the police as i have tried to pay and you have refused my money. EwellMan

4:20pm Wed 15 Jan 14

Hove Ex-Pat says...

Steve Whiteway has said it right once more. It should not have happened, but it did. And some kids will use many ruses to avoid paying. This one may be genuine, as Steve says, but she needs to be aware that some drivers get conned & lied to often.
It has been a fact that many youngsters, "maybe" not this one, have regularly used this "big note" trick for many years to avoid paying & put the driver on the spot. In my day on the buses, we got used to this trick & sometimes I would carry a big bag of small change to give to the big note kids. The look on their faces when we did that & gave them £10's worth, minus the fare, of change was priceless. That individual would not do that again, for a while.
Also why was it necessary to add to the story about the dog? This is not the X-Factor. Stick to what happened, don't embellish with other things to gain sympathy. If it happened, then just stick to what happened, no more, no less.
Steve Whiteway has said it right once more. It should not have happened, but it did. And some kids will use many ruses to avoid paying. This one may be genuine, as Steve says, but she needs to be aware that some drivers get conned & lied to often. It has been a fact that many youngsters, "maybe" not this one, have regularly used this "big note" trick for many years to avoid paying & put the driver on the spot. In my day on the buses, we got used to this trick & sometimes I would carry a big bag of small change to give to the big note kids. The look on their faces when we did that & gave them £10's worth, minus the fare, of change was priceless. That individual would not do that again, for a while. Also why was it necessary to add to the story about the dog? This is not the X-Factor. Stick to what happened, don't embellish with other things to gain sympathy. If it happened, then just stick to what happened, no more, no less. Hove Ex-Pat

9:42am Thu 16 Jan 14

Epsomman says...

Outrageous Epsom Coaches should be disgusted, when is this laziness going to stop?

Other bus companies are operating this system too and are rude to fare paying passengers, suggesting it's almost a requirement to have the change when you get on the bus.

This is absolutely absurd, I am the paying customer, you accommodate me. I'm not here to cater to the lazy driver who does not want to change.

I will be informing others about this, and let them know of this disgusting behaviour by Epsom Coaches.
Outrageous Epsom Coaches should be disgusted, when is this laziness going to stop? Other bus companies are operating this system too and are rude to fare paying passengers, suggesting it's almost a requirement to have the change when you get on the bus. This is absolutely absurd, I am the paying customer, you accommodate me. I'm not here to cater to the lazy driver who does not want to change. I will be informing others about this, and let them know of this disgusting behaviour by Epsom Coaches. Epsomman

10:12am Thu 16 Jan 14

DB says...

I agree with the comments here. The bus driver is there to provide a service and unless the terms of service clearly state that notes are not accepted then they should always be accepted. If there is not enough change through their own lack of organisation, the person should be allowed to travel for free.

I do think that the article is strangely written. I realise that there are safety concerns for such a young girl out alone, but surely walking ONE MILE in 10-15 minutes puts here in little more danger than the time she spent alone in Epsom town centre, or indeed on the bus if she had been allowed on it. The article makes it sound the equivalent of having to walk 5 miles in the middle of the night.

Adding the narrative about the dog is irrelevant and embarrassing.
I agree with the comments here. The bus driver is there to provide a service and unless the terms of service clearly state that notes are not accepted then they should always be accepted. If there is not enough change through their own lack of organisation, the person should be allowed to travel for free. I do think that the article is strangely written. I realise that there are safety concerns for such a young girl out alone, but surely walking ONE MILE in 10-15 minutes puts here in little more danger than the time she spent alone in Epsom town centre, or indeed on the bus if she had been allowed on it. The article makes it sound the equivalent of having to walk 5 miles in the middle of the night. Adding the narrative about the dog is irrelevant and embarrassing. DB

8:48pm Fri 17 Jan 14

suttondad says...

So the girl had to walk a mile, probably not a big deal, how far did her freind have to go? Was she getting on the bus to accompany her friend part of the way for her journey? I don't know....my point?? neither do you know the answer, the point here is the crappy attitude of the bus driver, there are systems in place and the rudeness shown sounds a case of I don't care...the fact she had to walk isn't the issue in my eyes, but our continued view that teenagers are troublemakers and also this happens everywhere so when will we see TFL and partners do things about it...loss of subsidies if attitudes don't change
So the girl had to walk a mile, probably not a big deal, how far did her freind have to go? Was she getting on the bus to accompany her friend part of the way for her journey? I don't know....my point?? neither do you know the answer, the point here is the crappy attitude of the bus driver, there are systems in place and the rudeness shown sounds a case of I don't care...the fact she had to walk isn't the issue in my eyes, but our continued view that teenagers are troublemakers and also this happens everywhere so when will we see TFL and partners do things about it...loss of subsidies if attitudes don't change suttondad

9:03pm Fri 17 Jan 14

Hove Ex-Pat says...

suttondad wrote:
So the girl had to walk a mile, probably not a big deal, how far did her freind have to go? Was she getting on the bus to accompany her friend part of the way for her journey? I don't know....my point?? neither do you know the answer, the point here is the crappy attitude of the bus driver, there are systems in place and the rudeness shown sounds a case of I don't care...the fact she had to walk isn't the issue in my eyes, but our continued view that teenagers are troublemakers and also this happens everywhere so when will we see TFL and partners do things about it...loss of subsidies if attitudes don't change
Firstly that route is not a TfL service. However TfL routes will very soon be totally cash free. When that happens there will no longer be such problems on TfL routes. As to this route, the boss of Epsom Coaches has answered properly, but I feel that Grace & her mum just wanted their publicity & "pound of flesh". You don't get on buses these days with £20 notes, unless of course you know exactly what you are doing, & why.
[quote][p][bold]suttondad[/bold] wrote: So the girl had to walk a mile, probably not a big deal, how far did her freind have to go? Was she getting on the bus to accompany her friend part of the way for her journey? I don't know....my point?? neither do you know the answer, the point here is the crappy attitude of the bus driver, there are systems in place and the rudeness shown sounds a case of I don't care...the fact she had to walk isn't the issue in my eyes, but our continued view that teenagers are troublemakers and also this happens everywhere so when will we see TFL and partners do things about it...loss of subsidies if attitudes don't change[/p][/quote]Firstly that route is not a TfL service. However TfL routes will very soon be totally cash free. When that happens there will no longer be such problems on TfL routes. As to this route, the boss of Epsom Coaches has answered properly, but I feel that Grace & her mum just wanted their publicity & "pound of flesh". You don't get on buses these days with £20 notes, unless of course you know exactly what you are doing, & why. Hove Ex-Pat

8:37am Wed 22 Jan 14

sfocata says...

Some amusing comments here. Go to a shop and change a £20 note? Even as an adult I'd expect to be fobbed off, so what hope does a teenager have?

And yes, a mile is easily walkable for a healthy youngster (for most people, frankly) but what happened to personal choice? I don't see many of Epsom's overfed middle classes getting out of their Jags and BMWs to walk home every evening. If the girls want to get the bus, that's their right.

The bus company is in the wrong. As punters, our responsibility is to pay for products and services... not to carry specific notes and coins.
Some amusing comments here. Go to a shop and change a £20 note? Even as an adult I'd expect to be fobbed off, so what hope does a teenager have? And yes, a mile is easily walkable for a healthy youngster (for most people, frankly) but what happened to personal choice? I don't see many of Epsom's overfed middle classes getting out of their Jags and BMWs to walk home every evening. If the girls want to get the bus, that's their right. The bus company is in the wrong. As punters, our responsibility is to pay for products and services... not to carry specific notes and coins. sfocata

2:43pm Thu 23 Jan 14

BoobSMcGee says...

This is really quite pathetic and hardly news worthy. This happened to me 24 years ago when trying to get home from a day at Holy Cross in new Malden. I just waited for the next bus. As for walking.....I often had to use my legs for the 3 mile journey from my parents in Stoneleigh to the school, as quite often trains would be delayed/cancelled or you just couldn't get on the 213 due to the fact it was too busy. I didn't complain...I just got on with it...
This is really quite pathetic and hardly news worthy. This happened to me 24 years ago when trying to get home from a day at Holy Cross in new Malden. I just waited for the next bus. As for walking.....I often had to use my legs for the 3 mile journey from my parents in Stoneleigh to the school, as quite often trains would be delayed/cancelled or you just couldn't get on the 213 due to the fact it was too busy. I didn't complain...I just got on with it... BoobSMcGee

6:26pm Tue 28 Jan 14

Ricademus says...

As an ex bus driver of 25 years service on London's buses I have to give my opinion on this.
Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver.
Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers.
DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they?
As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears.
Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day.
As an ex bus driver of 25 years service on London's buses I have to give my opinion on this. Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver. Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers. DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they? As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears. Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day. Ricademus

2:44pm Wed 29 Jan 14

DTEJ says...

Ricademus wrote:
As an ex bus driver of 25 years service on London's buses I have to give my opinion on this.
Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver.
Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers.
DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they?
As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears.
Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day.
If this opinion is typical of bus drivers we are in trouble but at least 'Ricademus' is an ex-bus driver. Of course the driver is there to provide a service although the one in this story can't be bothered. Changing the name of the license doesn't change the obvious reality. Yes, you can get a meal at McDonald's with a £20 note because they give change like any other properly run business. Finally, the driver was obviously rude in refusing to carry someone who was wanting to pay to travel - her actions were offensive whether she spoke nicely while being unreasonable or not.
[quote][p][bold]Ricademus[/bold] wrote: As an ex bus driver of 25 years service on London's buses I have to give my opinion on this. Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver. Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers. DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they? As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears. Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day.[/p][/quote]If this opinion is typical of bus drivers we are in trouble but at least 'Ricademus' is an ex-bus driver. Of course the driver is there to provide a service although the one in this story can't be bothered. Changing the name of the license doesn't change the obvious reality. Yes, you can get a meal at McDonald's with a £20 note because they give change like any other properly run business. Finally, the driver was obviously rude in refusing to carry someone who was wanting to pay to travel - her actions were offensive whether she spoke nicely while being unreasonable or not. DTEJ

5:01pm Wed 29 Jan 14

Ricademus says...

DTEJ wrote:
Ricademus wrote:
As an ex bus driver of 25 years service on London's buses I have to give my opinion on this.
Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver.
Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers.
DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they?
As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears.
Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day.
If this opinion is typical of bus drivers we are in trouble but at least 'Ricademus' is an ex-bus driver. Of course the driver is there to provide a service although the one in this story can't be bothered. Changing the name of the license doesn't change the obvious reality. Yes, you can get a meal at McDonald's with a £20 note because they give change like any other properly run business. Finally, the driver was obviously rude in refusing to carry someone who was wanting to pay to travel - her actions were offensive whether she spoke nicely while being unreasonable or not.
I am going to tell you why I am an ex-bus driver DB. I was attacked by a group of drunks and haven't been able to work since, why? Because they wanted to ride for free. As I said the driver is there to run you from A to B, the government changed to name of the license name from public SERVICE vehicle to public CARRIAGE vehicle because of people like yourself (trying not to be rude here), you expect a bus driver to give you a service, but with the name change it is no longer a service and THAT is the reality.
If you bothered to read my comment fully you would have seen the part where I said that if you went into McDonalds and they had NO change you would not expect your meal for free. If you did you would have a nasty shock.
How do you know the driver was 'obviously rude' were you there? No I don't think so, As I also said drivers can be as nice as anything to a person, yet they always and I do mean always say the driver was rude in complaints, the people that send in complaints always twist the facts to their advantage, always trying to make the driver look bad, but it is not always the case. Look at what you say as an example; the driver was obviously rude, you are judging the driver even though you weren't there, she was being unreasonable and offensive even if she did speak nicely, again you are judging the driver even though you were not there.
It's people like you that make driver's lives hell and complain at the slightest little thing. The driver of a bus has a very difficult job to do every day, every week and a lot of people just cannot handle it, before they become ill. But you're not bothered about that, as long as you have your pound of flesh.
[quote][p][bold]DTEJ[/bold] wrote: [quote][p][bold]Ricademus[/bold] wrote: As an ex bus driver of 25 years service on London's buses I have to give my opinion on this. Drivers do not carry a float like shops, whatever money they have in their cash trays is money that they have been given for fares throughout the day, so if someone gets on with a bank note whether it be a fiver or a twenty and they haven't got the change that is not the driver's fault so don't take it out on the driver. Haven't you ever the driver say "this isn't a bank?" Well, it's a true statement, bus drivers are not banks, they are drivers. DB says that the driver was there to provide a service, this is no longer true. The license used to be called a 'public service vehicle' license, it is no longer called that anymore, it is called a 'public carriage vehicle' so the bus driver is no longer there to give a service, he/she is there to carry people from A to B and it is up to the passenger to get the correct money to cover that journey. A person wouldn't go into McDonalds and expect a free meal if they didn't have any change would they? As for the rudeness I don't believe that for one second. A driver could be really nice and still be called rude just because that person wants to make a complaint. I would love to see people that think bus driving is easy to get behind the wheel of a bus and put up with the crap that bus drivers have to put up with day in and day out, it would drive them to tears. Someone like Epsom man who seems to take great pleasure in his comment here, I would love to see him to take a double decker full of school kids or drunks on a journey, I bet he wouldn't last the day.[/p][/quote]If this opinion is typical of bus drivers we are in trouble but at least 'Ricademus' is an ex-bus driver. Of course the driver is there to provide a service although the one in this story can't be bothered. Changing the name of the license doesn't change the obvious reality. Yes, you can get a meal at McDonald's with a £20 note because they give change like any other properly run business. Finally, the driver was obviously rude in refusing to carry someone who was wanting to pay to travel - her actions were offensive whether she spoke nicely while being unreasonable or not.[/p][/quote]I am going to tell you why I am an ex-bus driver DB. I was attacked by a group of drunks and haven't been able to work since, why? Because they wanted to ride for free. As I said the driver is there to run you from A to B, the government changed to name of the license name from public SERVICE vehicle to public CARRIAGE vehicle because of people like yourself (trying not to be rude here), you expect a bus driver to give you a service, but with the name change it is no longer a service and THAT is the reality. If you bothered to read my comment fully you would have seen the part where I said that if you went into McDonalds and they had NO change you would not expect your meal for free. If you did you would have a nasty shock. How do you know the driver was 'obviously rude' were you there? No I don't think so, As I also said drivers can be as nice as anything to a person, yet they always and I do mean always say the driver was rude in complaints, the people that send in complaints always twist the facts to their advantage, always trying to make the driver look bad, but it is not always the case. Look at what you say as an example; the driver was obviously rude, you are judging the driver even though you weren't there, she was being unreasonable and offensive even if she did speak nicely, again you are judging the driver even though you were not there. It's people like you that make driver's lives hell and complain at the slightest little thing. The driver of a bus has a very difficult job to do every day, every week and a lot of people just cannot handle it, before they become ill. But you're not bothered about that, as long as you have your pound of flesh. Ricademus

12:47pm Sat 1 Feb 14

Dennis R says...

This really isn't news by virtue of it happening, in various communities, several time a year. In virtually every instance I see in the media, management have issued an apology and most times the drivers have been given the short end of numerous words.

Some bus companies even have chit books. The passenger shows ID, fills out a chit promising to pay the fair, and continues to the destination. This driver, though, sounds like one who couldn't be bothered ever if such a policy were in use.

So when will the drivers ever learn?
This really isn't news by virtue of it happening, in various communities, several time a year. In virtually every instance I see in the media, management have issued an apology and most times the drivers have been given the short end of numerous words. Some bus companies even have chit books. The passenger shows ID, fills out a chit promising to pay the fair, and continues to the destination. This driver, though, sounds like one who couldn't be bothered ever if such a policy were in use. So when will the drivers ever learn? Dennis R

1:38pm Sat 1 Feb 14

Ricademus says...

You are right Dennis But I have to say that I would not have used one in this case, I would have let the young girl ride for free, I always think of how I would feel if it was one of my daughters that was made to walk home, if she was attacked or even worse,
I see that DB has changed his name to DTEJ, he really got my back up with such a bad attitude towards bus drivers in general, I admit some are real scum bags and some are real miserable, but we are not all like that, I for one always said g'morning to my passengers as they got on and was always as polite as possible, even when they were so rude to me.
You are right Dennis But I have to say that I would not have used one in this case, I would have let the young girl ride for free, I always think of how I would feel if it was one of my daughters that was made to walk home, if she was attacked or even worse, I see that DB has changed his name to DTEJ, he really got my back up with such a bad attitude towards bus drivers in general, I admit some are real scum bags and some are real miserable, but we are not all like that, I for one always said g'morning to my passengers as they got on and was always as polite as possible, even when they were so rude to me. Ricademus

9:10pm Sat 1 Feb 14

Dennis R says...

Ricademus wrote:
You are right Dennis But I have to say that I would not have used one in this case, I would have let the young girl ride for free, I always think of how I would feel if it was one of my daughters that was made to walk home, if she was attacked or even worse,
I see that DB has changed his name to DTEJ, he really got my back up with such a bad attitude towards bus drivers in general, I admit some are real scum bags and some are real miserable, but we are not all like that, I for one always said g'morning to my passengers as they got on and was always as polite as possible, even when they were so rude to me.
Well done that Ricademus!! I too was thinking of the young lady possibly being attacked but didn't mention that as this took place in mid-afternoon. (Not that that's a guarantee of not being attacked, just a bit less likely.)
[quote][p][bold]Ricademus[/bold] wrote: You are right Dennis But I have to say that I would not have used one in this case, I would have let the young girl ride for free, I always think of how I would feel if it was one of my daughters that was made to walk home, if she was attacked or even worse, I see that DB has changed his name to DTEJ, he really got my back up with such a bad attitude towards bus drivers in general, I admit some are real scum bags and some are real miserable, but we are not all like that, I for one always said g'morning to my passengers as they got on and was always as polite as possible, even when they were so rude to me.[/p][/quote]Well done that Ricademus!! I too was thinking of the young lady possibly being attacked but didn't mention that as this took place in mid-afternoon. (Not that that's a guarantee of not being attacked, just a bit less likely.) Dennis R

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