Report news now! Text pictures & video to 80360, starting message with WITNESS then leave a space
Dream car turns into nightmare for Watford couple after buying vehicle at Edgware garage F1 Autos Limited
When Eva and Richard Hallett spotted a three-year-old Volkswagen Golf at an Edgware garage, they thought they had found their dream car.
But after paying £8,995 for the vehicle, a mechanic diagnosed the car with a number of faults and deemed it "unroadworthy" - but they have since been unable to claim a refund.
The furious couple returned it to F1 Autos Limited in Ballards Mews, High Street, but claim staff members have denied responsibility as the firm went into liquidation on August 28 this year.
They purchased the car on August 12 and asked for a full refund just 26 days later on September 7 - but they were allegedly told the boss was "out of the country" and the transaction could not be authorised.
After sending an email, a letter via recorded delivery and making various phone calls that were not returned, they went back to the dealership the following week.
Staff offered to fix the car and honour its three month warranty but the couple rejected the gesture after their mechanic told them it was beyond the point of repair.
Since going into liquidation, a new firm has opened in its place operating under the name SM Autos Centre Limited.
Massage therapist Mrs Hallett, 38, said: "I feel very vulnerable. Our guards were down completely. We were too trusting and we acted in good faith. Usually we are such cautious people."
They also realised the bank account they transferred the money to did not belong to F1 Autos Limited and has since been closed.
The mechanic claimed the car’s problems included a twisted chassis, a loose battery terminal, broken parking sensors, a noisy engine and large bodywork damage.
The couple, who live in Mildred Avenue, Watford, returned the car and the keys to the dealership on Tuesday (October 22), saying they want to "wash their hands" of a traumatic two months.
Mr Hallett, an operations manager, said: "It’s been draining and we feel like we’ve hit a brick wall. I felt relieved to take it back. We would love our money back but we know that won’t happen."
Mobile and landline telephone numbers listed on F1 Autos Limited’s website go to SM Autos Centre Limited.
A man who claimed to be the manager, but would not reveal his name, said: "I have no idea who these people are and I’ve never seen the car in my life before.
"I don’t know what they want me to do with it. But for every day they make me store the car here, I’m going to charge them £25.
"This car has nothing to do with me, I’ve just taken the company over, it’s not my problem."
Comments are closed on this article.