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Man driving on A3 horrified as all lights on luxury car cut out
A man driving on the A3 at night was horrified when all the lights in his luxury car cut out because of a fault that had not been fixed by his garage.
Pamela Rose, 52, believes her son Kaleb, 20, could have died after the headlights, indicators, speedometer and dashboard all blacked-out in his Mercedes Benz Estate on October 3.
Ms Rose of Westway in Raynes Park slammed Epsom Mercedez Benz dealership, in Kiln Lane, Epsom for failing to repair it properly after the car started to malfunction on September 13.
She said she was told that the car needed a new ignition lock and key, but it was later returned without a new key, with the garage saying it was no longer necessary.
Ms Rose said that the day after, the car’s electrics cut out intermittently and it was again taken to the Epsom dealership, where she was told she would receive a new key. But it was again returned without one.
Two days later, as he was driving on the A3 at 10.30pm, the lights went out entirely.
She said: "He was OK, but he might not have been. You can’t pull up on the hard shoulder if you have no lights.
"He had to keep going, but people drive much faster than 70mph on the road.
"They didn’t do the works that are necessary and gave him back a dangerous car, but they are in a position of responsibility over people’s lives."
A spokeswoman for Mercedez Benz said that the car was originally brought to the dealership for an "intermittent non-start issue" and faulty ignition switch in September, but this had changed to the issue with the electrics by October.
In a letter to Ms Rose, the company said: "We have noted your comments as to the potential events that could have been caused by this further failure and we understand some additional repairs have been offered as a gesture of goodwill.
"We understand you remain dissatisfied with the handling of this matter but we are unable to provide you with any alternative response."
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