Elmbridge Council has received the customer service excellence award for a second time following a recent assessment across four service areas.
The national award was established by the cabinet office to raise standards across customer service and drive institutional change.
Councillor John O’Reilly, leader of the council, said: “Our three council values are about customer service, innovation and bringing our council together as one organisation.
“This result proves that we have consistent service standards across the council at all levels. Congratulations to all staff involved in the assessment process.”
The council achieved the standard following a three day assessment examining local taxation, support services and executive and member services.
The council was found to have a deep understanding of, and commitment to, customer service excellence, with the commitment displayed from Senior Management levels through to operations and front line staff, the report said.
Last year the council was one of only a handful of local authorities to achieved 100 per cent compliance in all 57 elements of the inspection.
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