Crayford Sainsbury's shopper Jo Clarke hits back at critics as Nick Clegg joins debate

This Is Local London: Nick Clegg commenting on News Shopper story on LBC radio Nick Clegg commenting on News Shopper story on LBC radio

THE Crayford shopper at the centre of a national checkout etiquette debate has hit back at her critics.

As reported by News Shopper, Jo Clarke was refused service by a Sainsbury’s checkout worker because she was talking on her mobile phone.

The supermarket apologised to 26-year-old, who was ordered to end her conversation by the woman staff member.

In a News Shopper poll 88 per cent of people so far believe the Stadium Way checkout assistant was right to speak up and Miss Clarke was the one being rude.

Today Miss Clarke, of Alfriston Close, told News Shopper: “I think everybody’s been guilty of it (using a mobile at a checkout) sometime in their life – that’s how it is.”

The property manager said: “I was in my surveying examinations yesterday so I’ve not seen any of the comments.”

This morning Nick Clegg waded into the debate which has got the nation talking.

She blasted: “I don’t care what Nick Clegg says – this is ridiculous.

“Why does he care?”

The Deputy Prime Minister expressed "sneaking sympathy" for the Sainsbury's checkout worker who initially refused to serve Miss Clarke.

He said he understood why Sainsbury’s did this, but he admitted that it drove him "round the bend" when people constantly had their "noses glued" in smartphones and iPads.

Mr Clegg was asked about the incident, during his weekly LBC radio phone-in.

"I strongly suspect I have spoken on the phone in a queue. I like to think I probably wouldn't do that at the front of a check-in queue," the Liberal Democrat leader replied.

"If the customer was not responding, then the check-out woman couldn't do her job and she's perfectly entitled to ask 'Well, do you want it or not?'.

"I have a sneaking sympathy for her. But I understand Sainsbury's have to be on the side of their customers."

Mr Clegg said he and wife Miriam try to avoid using phones and iPads at the dinner table with their three sons - although he conceded it was not a "rigid" rule.

"I have sat in numerous meetings where people don't look each other in the eye - they drop in and out of the conversation," he said.

"It drives me round the bend. I have an old-fashioned view that people are supposed to talk to each other. They don't - they just mumble at each other."

Comments (25)

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11:03am Thu 4 Jul 13

banjo8 says...

Goddness, I never thought I'd see the day. can you believe it, I actually agree with something Nick Clegg has said! OMG I'm not becoming all liberal am I?
Goddness, I never thought I'd see the day. can you believe it, I actually agree with something Nick Clegg has said! OMG I'm not becoming all liberal am I? banjo8

12:04pm Thu 4 Jul 13

bexleyman says...

She's kidding herself if he thinks we are all guilty of it.

No we're not. Shows you just how well she understands other human beings and the contempt she has for them
She's kidding herself if he thinks we are all guilty of it. No we're not. Shows you just how well she understands other human beings and the contempt she has for them bexleyman

1:37pm Thu 4 Jul 13

Wispy Wonder says...

Maybe Ms Clarke will learn some manners now.
Maybe Ms Clarke will learn some manners now. Wispy Wonder

2:52pm Thu 4 Jul 13

oreisl says...

This woman's attitude sums up the depths to which manners have sunk. Speaking on the phone while someone is trying to serve you shows utter contempt for them & effectively says they are not worthy of your attention.

Imagine if the Sainsbury's checkout lady used HER phone while scanning customers shopping!
This woman's attitude sums up the depths to which manners have sunk. Speaking on the phone while someone is trying to serve you shows utter contempt for them & effectively says they are not worthy of your attention. Imagine if the Sainsbury's checkout lady used HER phone while scanning customers shopping! oreisl

3:05pm Thu 4 Jul 13

Marty1979 says...

The property manager said: “I was in my surveying examinations yesterday so I’ve not seen any of the comments.”

So no-one has told her?

Does she really expect people to believe she is unaware of the coverage in various papers and on national TV ?
The property manager said: “I was in my surveying examinations yesterday so I’ve not seen any of the comments.” So no-one has told her? Does she really expect people to believe she is unaware of the coverage in various papers and on national TV ? Marty1979

3:39pm Thu 4 Jul 13

BeckenhamCloud9 says...

So she was in her surveying examinations - wonder if she was allowed to chat on her phone during the exam?

If they told her she couldn't take the exam whilst on the phone that would be SO rude (and she'd go and take her exam somewhere else)
So she was in her surveying examinations - wonder if she was allowed to chat on her phone during the exam? If they told her she couldn't take the exam whilst on the phone that would be SO rude (and she'd go and take her exam somewhere else) BeckenhamCloud9

3:59pm Thu 4 Jul 13

cookster says...

Estate Agent
Estate Agent cookster

4:09pm Thu 4 Jul 13

nearly right all the time says...

Typical, ME, MYSELF, and I, attitude

God help the fella who's webbed with this nasty piece of work!
Typical, ME, MYSELF, and I, attitude God help the fella who's webbed with this nasty piece of work! nearly right all the time

5:32pm Thu 4 Jul 13

the wall says...

Marty1979 wrote:
The property manager said: “I was in my surveying examinations yesterday so I’ve not seen any of the comments.”

So no-one has told her?

Does she really expect people to believe she is unaware of the coverage in various papers and on national TV ?
^ This.

It has had very wide coverage. Mail / The Times / Metro / BBC to name a few.

The guttersnipe bint needs take a long look at herself.
[quote][p][bold]Marty1979[/bold] wrote: The property manager said: “I was in my surveying examinations yesterday so I’ve not seen any of the comments.” So no-one has told her? Does she really expect people to believe she is unaware of the coverage in various papers and on national TV ?[/p][/quote]^ This. It has had very wide coverage. Mail / The Times / Metro / BBC to name a few. The guttersnipe bint needs take a long look at herself. the wall

6:50pm Thu 4 Jul 13

Susannah46 says...

Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her!
Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her! Susannah46

7:29pm Thu 4 Jul 13

Beckenham Chris says...

I will never shop in Sainsburys again as they are a spineless company caving in and giving the obnoxious jo clarke vouchers.....I bet Waitrose are pleased to be associated with such as low life - she should go shopping in Lidl.
where she would be ignored as she was ignoring.
I will never shop in Sainsburys again as they are a spineless company caving in and giving the obnoxious jo clarke vouchers.....I bet Waitrose are pleased to be associated with such as low life - she should go shopping in Lidl. where she would be ignored as she was ignoring. Beckenham Chris

9:56pm Thu 4 Jul 13

ADDIKS181 says...

Poppycock. This woman knows just what a horses arse she has made of herself. Expected tea and sympathy but has ended getting a right royal roasting from decent folk across our great nation. This appears to have been a victory for common sense and a smack in the chops for that glory seeking fame hungry parasite Ms Clarke.
Poppycock. This woman knows just what a horses arse she has made of herself. Expected tea and sympathy but has ended getting a right royal roasting from decent folk across our great nation. This appears to have been a victory for common sense and a smack in the chops for that glory seeking fame hungry parasite Ms Clarke. ADDIKS181

8:32am Fri 5 Jul 13

Tip-Top says...

Susannah46 wrote:
Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her!
Well said Suzy.... although I reckon they've stuck her on some customer relations course
[quote][p][bold]Susannah46[/bold] wrote: Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her![/p][/quote]Well said Suzy.... although I reckon they've stuck her on some customer relations course Tip-Top

8:57am Fri 5 Jul 13

Beckenham Chris says...

ADDIKS181 wrote:
Poppycock. This woman knows just what a horses arse she has made of herself. Expected tea and sympathy but has ended getting a right royal roasting from decent folk across our great nation. This appears to have been a victory for common sense and a smack in the chops for that glory seeking fame hungry parasite Ms Clarke.
Well said. If you listen to her talk she sounds like a gobby chav.She has lied about what went on according to other reports,what she says she said does'nt sound right and she apparantly swore at the cashier. She was probably hoping to get a few quid out of it. What sort of tw@t goes to a local newspaper to report this sort of thing ?

She reminds me of the bloke from Brighton last year who was at a Harbour in Devon and complained that he was offended that it smelt of fish !! He went to the local paper,the story went global and he got dogs abuse,he was made to look like the idiot he is and is still reminded of it over a year later.

Some publicity hungry idiiots deserve all they get when it all goes pear shaped.
[quote][p][bold]ADDIKS181[/bold] wrote: Poppycock. This woman knows just what a horses arse she has made of herself. Expected tea and sympathy but has ended getting a right royal roasting from decent folk across our great nation. This appears to have been a victory for common sense and a smack in the chops for that glory seeking fame hungry parasite Ms Clarke.[/p][/quote]Well said. If you listen to her talk she sounds like a gobby chav.She has lied about what went on according to other reports,what she says she said does'nt sound right and she apparantly swore at the cashier. She was probably hoping to get a few quid out of it. What sort of tw@t goes to a local newspaper to report this sort of thing ? She reminds me of the bloke from Brighton last year who was at a Harbour in Devon and complained that he was offended that it smelt of fish !! He went to the local paper,the story went global and he got dogs abuse,he was made to look like the idiot he is and is still reminded of it over a year later. Some publicity hungry idiiots deserve all they get when it all goes pear shaped. Beckenham Chris

12:22pm Fri 5 Jul 13

Tip-Top says...

Tip-Top wrote:
Susannah46 wrote: Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her!
Well said Suzy.... although I reckon they've stuck her on some customer relations course
Apparently, Sainsbury's have confirmed, in a formal statement, that they are fully supportive of the staff member.
[quote][p][bold]Tip-Top[/bold] wrote: [quote][p][bold]Susannah46[/bold] wrote: Perhaps we should spare a thought for the checkout girl caught up in all of this, can't be easy for her to have this made so public. Seems that she is the victim here, I hope Sainsburys are looking after her![/p][/quote]Well said Suzy.... although I reckon they've stuck her on some customer relations course[/p][/quote]Apparently, Sainsbury's have confirmed, in a formal statement, that they are fully supportive of the staff member. Tip-Top

12:45pm Fri 5 Jul 13

kakandbulls says...

I like the way newshopper has printed her address just incase her neighbors think "is that the ignorant mobile phone girl"
I like the way newshopper has printed her address just incase her neighbors think "is that the ignorant mobile phone girl" kakandbulls

2:12pm Fri 5 Jul 13

Gypo.Joe says...

There's a good reason Mizz Clarke is still a Mizz at 46.
There's a good reason Mizz Clarke is still a Mizz at 46. Gypo.Joe

3:38pm Fri 5 Jul 13

Oldchap says...

On one of the other NS articles about this someone said they would
On one of the other NS articles about this someone said they would Oldchap

3:55pm Fri 5 Jul 13

Tip-Top says...

Allegedly, she would have been prime pickings in The Venue
Allegedly, she would have been prime pickings in The Venue Tip-Top

4:08pm Fri 5 Jul 13

Gypo.Joe says...

Prime pickings at a grab a granny night. In fact GMILF, well if you could get 'er orf the phone.
Prime pickings at a grab a granny night. In fact GMILF, well if you could get 'er orf the phone. Gypo.Joe

4:36pm Fri 5 Jul 13

Old Fart in retirement says...

I experienced the same problem recently in Londis. The checkout assistant asked if the woman wanted a plastic bag for her shopping and the Woman answered "don't be so rude, can't you see I'm on the phone!"
Another shopper told her it was she who was being rude, for which he received a torrent of abuse! She then resumed her phone conversation with "SOME PEOPLE HAVE NO MANNERS!"
I experienced the same problem recently in Londis. The checkout assistant asked if the woman wanted a plastic bag for her shopping and the Woman answered "don't be so rude, can't you see I'm on the phone!" Another shopper told her it was she who was being rude, for which he received a torrent of abuse! She then resumed her phone conversation with "SOME PEOPLE HAVE NO MANNERS!" Old Fart in retirement

4:44pm Fri 5 Jul 13

Old Fart in retirement says...

I have to say that I am disappointed that the News Shopper even reported this incident, it suggests they have some sympathy with Ms Clarke's behaviour. I am pleased to see I am not the only one who believes she needs to be taught some manners. I am disappointed to learn that Sainsbury's apologised to her, perhaps they will allow their checkout assistants to make phone calls whilst serving ! - seems only fair, we can then ask Ms Clarke what she thinks.
I have to say that I am disappointed that the News Shopper even reported this incident, it suggests they have some sympathy with Ms Clarke's behaviour. I am pleased to see I am not the only one who believes she needs to be taught some manners. I am disappointed to learn that Sainsbury's apologised to her, perhaps they will allow their checkout assistants to make phone calls whilst serving ! - seems only fair, we can then ask Ms Clarke what she thinks. Old Fart in retirement

7:38pm Fri 5 Jul 13

Oldchap says...

Sainsburys have her vouchers (reports vary from £10 to £50). It was suggested that as she says she will never go to Sainsburys again she could give them to a charity

Better, Sainsburys should block them & if she tries to use them get her to apologise (in public) to the checkout girl she called a f***ing cow
Sainsburys have her vouchers (reports vary from £10 to £50). It was suggested that as she says she will never go to Sainsburys again she could give them to a charity Better, Sainsburys should block them & if she tries to use them get her to apologise (in public) to the checkout girl she called a f***ing cow Oldchap

12:01pm Sun 7 Jul 13

madras says...

'was ordered to end her conversation by the woman staff member.'

I don't read it that way at all - I think she was given a choice - either talk on the phone or 'checkout' - not an unreasonable request.

The alternative is rude and I find it insulting to the checkout assistant
'was ordered to end her conversation by the woman staff member.' I don't read it that way at all - I think she was given a choice - either talk on the phone or 'checkout' - not an unreasonable request. The alternative is rude and I find it insulting to the checkout assistant madras

8:13pm Tue 9 Jul 13

Marty1979 says...

Saw comment on the main article before NS took it off, Ms Clarke says she's going to Waitrose - but if she goes there it IS company policy to politely refuse and serve the next customer if the one at the front is on their phone!
Saw comment on the main article before NS took it off, Ms Clarke says she's going to Waitrose - but if she goes there it IS company policy to politely refuse and serve the next customer if the one at the front is on their phone! Marty1979

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