Shopper’s anger at Crayford Sainsbury’s checkout mobile phone ban

This Is Local London: Jo Clarke outside Sainsbury's in Crayford Jo Clarke outside Sainsbury's in Crayford

A SUPERMARKET has apologised to a customer who was left speechless after being banned from using her mobile phone at a Crayford checkout.

Jo Clarke says the checkout assistant at Sainsbury’s refused to serve her until she hung up her phone.

The 26-year-old property manager was doing her midweek shop in the Stadium Way store at 5.40pm on June 24 when the bust-up happened.

She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’

"‘She said: ‘I will not check your shopping out until you get off your mobile phone’.

"‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

On her way out of the store, Miss Clarke, of Alfriston Close, Crayford, double-checked with the customer services desk which confirmed this is not the company's policy.

She said: "I was dumbfounded at the time so just hung up. I don’t know what she was playing at. I couldn’t believe how rude she was.

"When did she have the right to give me a lecture on checkout etiquette?

"I won’t be shopping there again - I’ll go to Waitrose in Dartford instead."

Miss Clarke has submitted an official complaint to Sainsbury’s but has not had a response yet.

A Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers. It isn’t our policy to not serve customers who are using a mobile phone.”

What do you think? Should mobile phones be banned at checkouts?

 

Comments (132)

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9:34am Tue 2 Jul 13

Carparkattendant says...

When I was a kid we didn't even have a phone in the house. Now nobody can do anything without having one stuck to thier ear. It is totally rude.
When I was a kid we didn't even have a phone in the house. Now nobody can do anything without having one stuck to thier ear. It is totally rude. Carparkattendant
  • Score: 3

9:40am Tue 2 Jul 13

Virtual-Monster says...

I think using a mobile phone when you are engaged in an activity involving face to face contact with another person is incredibly rude and offensive.

Unless it's an emergency put the phone away and try being polite and attentive to the person in front of you.

Manners cost nothing.
I think using a mobile phone when you are engaged in an activity involving face to face contact with another person is incredibly rude and offensive. Unless it's an emergency put the phone away and try being polite and attentive to the person in front of you. Manners cost nothing. Virtual-Monster
  • Score: 2

9:45am Tue 2 Jul 13

Carparkattendant says...

Virtual-Monster wrote:
I think using a mobile phone when you are engaged in an activity involving face to face contact with another person is incredibly rude and offensive.

Unless it's an emergency put the phone away and try being polite and attentive to the person in front of you.

Manners cost nothing.
And good for the checkout assistant. Bad that her employers didn't supported her!
[quote][p][bold]Virtual-Monster[/bold] wrote: I think using a mobile phone when you are engaged in an activity involving face to face contact with another person is incredibly rude and offensive. Unless it's an emergency put the phone away and try being polite and attentive to the person in front of you. Manners cost nothing.[/p][/quote]And good for the checkout assistant. Bad that her employers didn't supported her! Carparkattendant
  • Score: 1

9:51am Tue 2 Jul 13

the wall says...

Good on the checkout assistant.

Jo Clarke 26 - Yeah right, more like 36.

Jo Clarke said : I didn’t realise that it was Sainsbury’s policy..... No it's not policy, it's about having the most basic manners and knowing how to social interact in any society and show some respect to the other person.

You Jo Clark are a guttersnipe!
Good on the checkout assistant. Jo Clarke 26 - Yeah right, more like 36. Jo Clarke said : I didn’t realise that it was Sainsbury’s policy..... No it's not policy, it's about having the most basic manners and knowing how to social interact in any society and show some respect to the other person. You Jo Clark are a guttersnipe! the wall
  • Score: 0

9:52am Tue 2 Jul 13

Tip-Top says...

It may not be company policy, but fair play to the checkout assistance.

Get over yourself Miss Clarke, it is simply bad manners and the checkout assistance only wanted to discuss your holiday plans!
It may not be company policy, but fair play to the checkout assistance. Get over yourself Miss Clarke, it is simply bad manners and the checkout assistance only wanted to discuss your holiday plans! Tip-Top
  • Score: 0

10:11am Tue 2 Jul 13

cherithporter says...

I think that is a legitimate request that if you use your phone at a checkout they won't serve you until you are finished.

That's a fair request.
I think that is a legitimate request that if you use your phone at a checkout they won't serve you until you are finished. That's a fair request. cherithporter
  • Score: 0

10:16am Tue 2 Jul 13

Carparkattendant says...

cherithporter wrote:
I think that is a legitimate request that if you use your phone at a checkout they won't serve you until you are finished.

That's a fair request.
So how about an apology from Miss Clarke and Sainsburys to the check out girl.

NO CHANCE !
[quote][p][bold]cherithporter[/bold] wrote: I think that is a legitimate request that if you use your phone at a checkout they won't serve you until you are finished. That's a fair request.[/p][/quote]So how about an apology from Miss Clarke and Sainsburys to the check out girl. NO CHANCE ! Carparkattendant
  • Score: 0

10:36am Tue 2 Jul 13

ksc says...

Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important.
The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills.
Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important. The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills. ksc
  • Score: -5

11:02am Tue 2 Jul 13

Hk says...

Oh please. What is this woman on. Get over yourself. It shouldnt have to be company policy. Common sense and manners tell you that you shouldnt be on the phone while you are being served. Its just bad manners and ignorant as far as I am concerned. Why on earth go to the papers with it. I think this woman is obviously after some form of compensation. Bet Waitrose in Dartford are well chuffed she's gonna go there instead - not!
Oh please. What is this woman on. Get over yourself. It shouldnt have to be company policy. Common sense and manners tell you that you shouldnt be on the phone while you are being served. Its just bad manners and ignorant as far as I am concerned. Why on earth go to the papers with it. I think this woman is obviously after some form of compensation. Bet Waitrose in Dartford are well chuffed she's gonna go there instead - not! Hk
  • Score: 3

11:05am Tue 2 Jul 13

Erith chap says...

Chill out grandads, yes she's on her phone and she could have hung up, but that doesn't mean the checkout girl can just refuse to serve her. Sainsburys knows that.
Chill out grandads, yes she's on her phone and she could have hung up, but that doesn't mean the checkout girl can just refuse to serve her. Sainsburys knows that. Erith chap
  • Score: -6

11:14am Tue 2 Jul 13

Biffo. says...

How dramatic..."the bust up."

I see a drama queen if ever there was one. I bet Clarkey ( Nobby ?) couldn't get home quick enough to call the Shopper and post this life changing event on her Facebook page.
How dramatic..."the bust up." I see a drama queen if ever there was one. I bet Clarkey ( Nobby ?) couldn't get home quick enough to call the Shopper and post this life changing event on her Facebook page. Biffo.
  • Score: -2

11:34am Tue 2 Jul 13

Outandabout says...

We shouldn't have to legislate for good manners. Sainsbury's, here is one for you. If you don't ban it then people won't shop there because they don't want to be stuck behind someone who isn't moving fast enough because they are on the phone. Here is another idea, have a 'phone aisle' for those who want to be on the phone
We shouldn't have to legislate for good manners. Sainsbury's, here is one for you. If you don't ban it then people won't shop there because they don't want to be stuck behind someone who isn't moving fast enough because they are on the phone. Here is another idea, have a 'phone aisle' for those who want to be on the phone Outandabout
  • Score: -1

11:58am Tue 2 Jul 13

Hove Ex-Pat says...

There used to be a sandwich shop between Soho & Oxford Street which had a clear notice on the window next to the door. "If you are on your phone when you reach the counter, we will NOT serve you". Brilliant, if only other places did the same.
There used to be a sandwich shop between Soho & Oxford Street which had a clear notice on the window next to the door. "If you are on your phone when you reach the counter, we will NOT serve you". Brilliant, if only other places did the same. Hove Ex-Pat
  • Score: 1

11:59am Tue 2 Jul 13

Hove Ex-Pat says...

Outandabout wrote:
We shouldn't have to legislate for good manners. Sainsbury's, here is one for you. If you don't ban it then people won't shop there because they don't want to be stuck behind someone who isn't moving fast enough because they are on the phone. Here is another idea, have a 'phone aisle' for those who want to be on the phone
There already is a phone aisle in most stores, it is the "self checkout".
[quote][p][bold]Outandabout[/bold] wrote: We shouldn't have to legislate for good manners. Sainsbury's, here is one for you. If you don't ban it then people won't shop there because they don't want to be stuck behind someone who isn't moving fast enough because they are on the phone. Here is another idea, have a 'phone aisle' for those who want to be on the phone[/p][/quote]There already is a phone aisle in most stores, it is the "self checkout". Hove Ex-Pat
  • Score: 1

12:02pm Tue 2 Jul 13

bexleyman says...

100% well and truly behind the check out assistant. I won't shop at Sainsbury's anymore because they won't support their staff on this.
100% well and truly behind the check out assistant. I won't shop at Sainsbury's anymore because they won't support their staff on this. bexleyman
  • Score: 1

12:26pm Tue 2 Jul 13

Tip-Top says...

ksc wrote:
Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important. The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills.
You're obviously not very good at telling jokes....maybe she thought you were being sarcastic?

Considering your comment about this particular staff member "smart-arrogant till ASSISTANT", I'm presuming she thought the latter.
[quote][p][bold]ksc[/bold] wrote: Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important. The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills.[/p][/quote]You're obviously not very good at telling jokes....maybe she thought you were being sarcastic? Considering your comment about this particular staff member "smart-arrogant till ASSISTANT", I'm presuming she thought the latter. Tip-Top
  • Score: 3

12:40pm Tue 2 Jul 13

dandarko says...

They are both in the wrong. The woman on the phone was 100% being rude however the checkout assistant was not in a position to say so. They are both as bad as each other.
They are both in the wrong. The woman on the phone was 100% being rude however the checkout assistant was not in a position to say so. They are both as bad as each other. dandarko
  • Score: 0

1:08pm Tue 2 Jul 13

DA2Man says...

I completely agree with the sales assistant. Using your phone whilst being served in a shop is rude.
I completely agree with the sales assistant. Using your phone whilst being served in a shop is rude. DA2Man
  • Score: 0

1:15pm Tue 2 Jul 13

Finalcountdown1 says...

Ms Clarke if I were you, I'd be more embarrassed telling the world about my complete lack of manners and common courtesy than being refused service at a checkout. Worst thing is you have also gone to the News Shopper thinking other people would agree with your outrage. Shame she couldn't have bought some manners while you were in store.
Ms Clarke if I were you, I'd be more embarrassed telling the world about my complete lack of manners and common courtesy than being refused service at a checkout. Worst thing is you have also gone to the News Shopper thinking other people would agree with your outrage. Shame she couldn't have bought some manners while you were in store. Finalcountdown1
  • Score: 1

1:36pm Tue 2 Jul 13

LJK says...

The checkout assistant was rude? No Ms Clarke, YOU are rude. The checkout assistant was well within her right to ask her customer to stop talking on the phone and I fully stand by her decision.

I'm sure if Ms Clarke was subjected to the same behaviour, i.e. the shop assistant was nattering away to a colleague paying her absolutely no attention, didn't even say hello, etc. she would get annoyed (and probably whinge and complain to the papers again).
The checkout assistant was rude? No Ms Clarke, YOU are rude. The checkout assistant was well within her right to ask her customer to stop talking on the phone and I fully stand by her decision. I'm sure if Ms Clarke was subjected to the same behaviour, i.e. the shop assistant was nattering away to a colleague paying her absolutely no attention, didn't even say hello, etc. she would get annoyed (and probably whinge and complain to the papers again). LJK
  • Score: 0

1:41pm Tue 2 Jul 13

Simon bald says...

this forty something rude cow runs off to tell everyone that she is a rude forty something cow. good on the checkout assistant,shame on sainsburys. you can't get your McM bonus if you can't interact with the customer
this forty something rude cow runs off to tell everyone that she is a rude forty something cow. good on the checkout assistant,shame on sainsburys. you can't get your McM bonus if you can't interact with the customer Simon bald
  • Score: 0

1:51pm Tue 2 Jul 13

Outandabout says...

ksc wrote:
Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important.
The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills.
I heard someone like you once say 'smile, it might never happen' to a woman in a queue. She replied "how do you know it hasn't already? I've just been told my Dad died" That shut him up from making such stupid crass remarks
[quote][p][bold]ksc[/bold] wrote: Feel the need to stick up for Miss Clarke, yes it is a little rude, but Sainsbury's are after your money, and with their prices it's quite a lot of money, there is no policy about using the phone so little miss smart-arrogant till " ASSISTANT" made that little rule up on the spot, so as to make her sad little life appear so much more important. The last time I was in Sainsbury's I jokingly said to a very glum looking checkout girl, smile, thing's could be worse, at which point she replied, just push your shopping through, I only have to work here, and to add insult to injury, she scanned a jar of coffee twice, which I failed to notice until I got home. If you don't like the job, get out and let someone who really want's it, have it, and Sainsbury's don't let your staff treat customers like dog s**t...you might need them to pay your bills.[/p][/quote]I heard someone like you once say 'smile, it might never happen' to a woman in a queue. She replied "how do you know it hasn't already? I've just been told my Dad died" That shut him up from making such stupid crass remarks Outandabout
  • Score: 3

2:01pm Tue 2 Jul 13

zampa says...

She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you!
She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you! zampa
  • Score: -1

2:07pm Tue 2 Jul 13

Carparkattendant says...

zampa wrote:
She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you!
Outvoted:-

Did Miss Clarke deserve her apology from Sainsbury's?

Yes - Miss Clarke was a customer and the checkout assistant was in the wrong:
20%

No - The checkout assistant was right to speak up and Miss Clarke was the one being rude:
80%
[quote][p][bold]zampa[/bold] wrote: She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you![/p][/quote]Outvoted:- Did Miss Clarke deserve her apology from Sainsbury's? Yes - Miss Clarke was a customer and the checkout assistant was in the wrong: 20% No - The checkout assistant was right to speak up and Miss Clarke was the one being rude: 80% Carparkattendant
  • Score: 1

2:12pm Tue 2 Jul 13

Erith chap says...

She was just waiting for her groceries to be scanned through while talking on a phone, don't think there's any need to call someone a cow.
She was just waiting for her groceries to be scanned through while talking on a phone, don't think there's any need to call someone a cow. Erith chap
  • Score: 0

2:13pm Tue 2 Jul 13

Finalcountdown1 says...

zampa wrote:
She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you!
Zampa, how would she have known if the assistant was trying to engage with her? She was too busy on the phone!
[quote][p][bold]zampa[/bold] wrote: She may of been on the phone, so what, the checkout assistant is only swiping the products through. Different case if the assistant was trying to converse in conversation, what if the person had an earpiece? at times the rude ones are the checkout assistants when they do not say please and thank you![/p][/quote]Zampa, how would she have known if the assistant was trying to engage with her? She was too busy on the phone! Finalcountdown1
  • Score: 0

2:45pm Tue 2 Jul 13

martint235 says...

Not only did she take the story to the News Shopper, she's gone city wide in the Evening Standard. The comments on the ES website are nowhere near as polite as these. :)
Not only did she take the story to the News Shopper, she's gone city wide in the Evening Standard. The comments on the ES website are nowhere near as polite as these. :) martint235
  • Score: 0

2:58pm Tue 2 Jul 13

the wall says...

martint235 wrote:
Not only did she take the story to the News Shopper, she's gone city wide in the Evening Standard. The comments on the ES website are nowhere near as polite as these. :)
The ES are taking quotes from this website. Maybe to fill out their report.
[quote][p][bold]martint235[/bold] wrote: Not only did she take the story to the News Shopper, she's gone city wide in the Evening Standard. The comments on the ES website are nowhere near as polite as these. :)[/p][/quote]The ES are taking quotes from this website. Maybe to fill out their report. the wall
  • Score: 0

3:12pm Tue 2 Jul 13

Bestbaz says...

How would this Miss Clark like it if when she was inter-acting with another person that they were on the phone. I 100% support the checkout girl. Ms Clark is IMHO totally in the wrong, and what's more is more looks like 46 than 26 !!
How would this Miss Clark like it if when she was inter-acting with another person that they were on the phone. I 100% support the checkout girl. Ms Clark is IMHO totally in the wrong, and what's more is more looks like 46 than 26 !! Bestbaz
  • Score: 0

3:27pm Tue 2 Jul 13

johnfirewall says...

I generally try to end my call and will always remove headphones before getting to the checkout out of politeness but I would've considered the request a little out of place when there is absoloutely no obligation for checkout staff to make eye contact with customers as opposed of conversing with their colleagues.
I generally try to end my call and will always remove headphones before getting to the checkout out of politeness but I would've considered the request a little out of place when there is absoloutely no obligation for checkout staff to make eye contact with customers as opposed of conversing with their colleagues. johnfirewall
  • Score: 0

3:34pm Tue 2 Jul 13

Rev. Sue Scottley says...

I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls.

Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police?
I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls. Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police? Rev. Sue Scottley
  • Score: -1

3:42pm Tue 2 Jul 13

franksutton says...

I see it's now 82% agree with checkout assistant

Sainsburys say they've given her vouchers, but as she says she'll never shop there again perhaps she should give them to a charity
I see it's now 82% agree with checkout assistant Sainsburys say they've given her vouchers, but as she says she'll never shop there again perhaps she should give them to a charity franksutton
  • Score: 0

3:55pm Tue 2 Jul 13

the wall says...

Rev. Sue Scottley wrote:
I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls.

Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police?
Someone has to make a stand.

Also Sainsbury's discipline staff for being to slow at the checkout. People on phones slow things down for everyone.
[quote][p][bold]Rev. Sue Scottley[/bold] wrote: I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls. Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police?[/p][/quote]Someone has to make a stand. Also Sainsbury's discipline staff for being to slow at the checkout. People on phones slow things down for everyone. the wall
  • Score: 1

3:58pm Tue 2 Jul 13

highway warrior says...

Congratulations to miss clark, treating the checkout assistant like they are a piece of trash by not even having the courtesy to get off the phone to speak to them. Not even pausing the call to apologise for being on the phone or anything.

Utter rudeness and it makes my blood boil when I see this happen.
So rude, I think the vote says it all, over 80% think she was in the wrong.
People like her need a good lesson in manners, unfortunately its a generational thing, young people seem ruder and ruder these days. (I'm only 30!!)
Congratulations to miss clark, treating the checkout assistant like they are a piece of trash by not even having the courtesy to get off the phone to speak to them. Not even pausing the call to apologise for being on the phone or anything. Utter rudeness and it makes my blood boil when I see this happen. So rude, I think the vote says it all, over 80% think she was in the wrong. People like her need a good lesson in manners, unfortunately its a generational thing, young people seem ruder and ruder these days. (I'm only 30!!) highway warrior
  • Score: 1

4:04pm Tue 2 Jul 13

Tip-Top says...

the wall wrote:
Rev. Sue Scottley wrote: I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls. Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police?
Someone has to make a stand. Also Sainsbury's discipline staff for being to slow at the checkout. People on phones slow things down for everyone.
You'll have to speak louder than that for her to hear you from the high horse she is straddling!
[quote][p][bold]the wall[/bold] wrote: [quote][p][bold]Rev. Sue Scottley[/bold] wrote: I love the way things always get personal on here... almost as much as I love the NS way of turning non-stories into excuses to feed the trolls. Using your phone while going through the checkout is rude, but who died and made the checkout staff the manners police?[/p][/quote]Someone has to make a stand. Also Sainsbury's discipline staff for being to slow at the checkout. People on phones slow things down for everyone.[/p][/quote]You'll have to speak louder than that for her to hear you from the high horse she is straddling! Tip-Top
  • Score: -1

4:11pm Tue 2 Jul 13

R_U_Serious says...

She's still gobbing off on the phone whilst the poor photographer is trying to take her picture....
She's still gobbing off on the phone whilst the poor photographer is trying to take her picture.... R_U_Serious
  • Score: 1

4:20pm Tue 2 Jul 13

Seademon says...

Good on Sainsburys - looks like their pie sales will take a hit though.
Good on Sainsburys - looks like their pie sales will take a hit though. Seademon
  • Score: 0

4:26pm Tue 2 Jul 13

oBLiVioN 70 says...

They are both in the wrong but it reminds me of something 6 or so years back when I was waiting to be served in my local pub and on the phone, the barman sarcastically said he thought I was busy talking and didn't want serving. I thought, that's a fair point and learnt from it.

That's what should have happened here.
They are both in the wrong but it reminds me of something 6 or so years back when I was waiting to be served in my local pub and on the phone, the barman sarcastically said he thought I was busy talking and didn't want serving. I thought, that's a fair point and learnt from it. That's what should have happened here. oBLiVioN 70
  • Score: 0

5:54pm Tue 2 Jul 13

reptiles says...

There is nothing worse than being in a Q and people have to be on the phone, is the call that important that they have to chat whilst doing their shopping and slowing everyone up?? I totally agree with the assistant she was right to do that- i would have clapped her had i been there. Plus the assistant and the Q of people are not interested in the womans conversation.
As ms Clarke is a 26 yr property manager according the the above story how would she like it if a customer came in and was on the phone whilst she was trying to deal with them, Would she carry on talking to them and serving them - bet she would sit and wait until she knew the person was concentrating on her.
There is nothing worse than being in a Q and people have to be on the phone, is the call that important that they have to chat whilst doing their shopping and slowing everyone up?? I totally agree with the assistant she was right to do that- i would have clapped her had i been there. Plus the assistant and the Q of people are not interested in the womans conversation. As ms Clarke is a 26 yr property manager according the the above story how would she like it if a customer came in and was on the phone whilst she was trying to deal with them, Would she carry on talking to them and serving them - bet she would sit and wait until she knew the person was concentrating on her. reptiles
  • Score: 0

5:58pm Tue 2 Jul 13

reasonable75 says...

She says she has submitted an official complaint to Sainsbury’s but has not had a response yet.

Yet a Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers

So someone's telling fibs
She says she has submitted an official complaint to Sainsbury’s but has not had a response yet. Yet a Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers So someone's telling fibs reasonable75
  • Score: 0

6:08pm Tue 2 Jul 13

reptiles says...

reasonable75 wrote:
She says she has submitted an official complaint to Sainsbury’s but has not had a response yet.

Yet a Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers

So someone's telling fibs
she was probably on the phone and didnt listen when the spokeman appologised!! She also seems the type of person to be making a call whilst in the car - probably to the NS to make her complaint!!!
[quote][p][bold]reasonable75[/bold] wrote: She says she has submitted an official complaint to Sainsbury’s but has not had a response yet. Yet a Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers So someone's telling fibs[/p][/quote]she was probably on the phone and didnt listen when the spokeman appologised!! She also seems the type of person to be making a call whilst in the car - probably to the NS to make her complaint!!! reptiles
  • Score: 0

6:10pm Tue 2 Jul 13

lord righteous says...

I bet you are so glad you went 'to the press'.
NOT!
Get a life salad dodger and perhaps berate your parents for not showing you how to be polite.
I bet you are so glad you went 'to the press'. NOT! Get a life salad dodger and perhaps berate your parents for not showing you how to be polite. lord righteous
  • Score: 0

7:00pm Tue 2 Jul 13

franksutton says...

In the picture she's on the phone - must be glued to her ear. Yet she's probably one of the people who would object to a mobile phone mast "because it causes cancer"

At least it's a change from folded arms
In the picture she's on the phone - must be glued to her ear. Yet she's probably one of the people who would object to a mobile phone mast "because it causes cancer" At least it's a change from folded arms franksutton
  • Score: 0

7:04pm Tue 2 Jul 13

bizzymum says...

I was at the check-out in M&S this week and very stupidly answered my phone whilst unloading the trolley. When I came to pay I apologised for ignoring her and ended the call. The lady serving me (very politely) commented "It always goes off when you least need it to doesn't it?"

End of.

Lady serving me had every right to comment. And I had every need to apologise.

Cannot believe Sainsburys don't back their staff. And no, the customer is not always right.

As someone commented above, I'm sure Waitrose in Dartford will welcome this customer with open arms.
I was at the check-out in M&S this week and very stupidly answered my phone whilst unloading the trolley. When I came to pay I apologised for ignoring her and ended the call. The lady serving me (very politely) commented "It always goes off when you least need it to doesn't it?" End of. Lady serving me had every right to comment. And I had every need to apologise. Cannot believe Sainsburys don't back their staff. And no, the customer is not always right. As someone commented above, I'm sure Waitrose in Dartford will welcome this customer with open arms. bizzymum
  • Score: 0

7:39pm Tue 2 Jul 13

Bambi* says...

So glad the vote is going in favour of the checkout worker, I really hope that her employer takes notice of it. Why is it some people think that they so important and become so blinkered by sticking their heads up their rear ends to cause trouble just because they have been shown up for what they are. I am sure Ms Clarke will be absolutely delighted if the employee loses her job...arrogant piece of work!
So glad the vote is going in favour of the checkout worker, I really hope that her employer takes notice of it. Why is it some people think that they so important and become so blinkered by sticking their heads up their rear ends to cause trouble just because they have been shown up for what they are. I am sure Ms Clarke will be absolutely delighted if the employee loses her job...arrogant piece of work! Bambi*
  • Score: 0

8:08pm Tue 2 Jul 13

Simon bald says...

an absolute mess of an individual. spend whatever vouchers you receive on slimfast shakes
an absolute mess of an individual. spend whatever vouchers you receive on slimfast shakes Simon bald
  • Score: 0

8:47pm Tue 2 Jul 13

paulbexleyheath says...

good on the checkout assistant. why cant more people just put the phones down for one min when doing other things.
iv seen this in the bank where people are having conversations while a cashier is trying to sort out there banking . i find it ignorant.
good on the checkout assistant. why cant more people just put the phones down for one min when doing other things. iv seen this in the bank where people are having conversations while a cashier is trying to sort out there banking . i find it ignorant. paulbexleyheath
  • Score: 0

8:53pm Tue 2 Jul 13

ADDIKS181 says...

I really hope Sainsbury is made aware of the overwhelming support that has been shown for their member of staff. This was the height of bad manners. I
I really hope Sainsbury is made aware of the overwhelming support that has been shown for their member of staff. This was the height of bad manners. I ADDIKS181
  • Score: 0

9:23pm Tue 2 Jul 13

Simon bald says...

Daily mail online 1st story
Daily mail online 1st story Simon bald
  • Score: 0

10:04pm Tue 2 Jul 13

Marty1979 says...

Note Ms Clarke is a property MANAGER so no doubt accustomed to telling (ordering?) people about

How dare the serf on the checkout speak to her without acknowledging her superior status
Note Ms Clarke is a property MANAGER so no doubt accustomed to telling (ordering?) people about How dare the serf on the checkout speak to her without acknowledging her superior status Marty1979
  • Score: 0

10:09pm Tue 2 Jul 13

Standbyme says...

I personally think its rude when customers are on the phone while at the tills I am behind the checkout girl and Sainsburys manners don't cost anything and the customer could of rang the person back after the transaction
I personally think its rude when customers are on the phone while at the tills I am behind the checkout girl and Sainsburys manners don't cost anything and the customer could of rang the person back after the transaction Standbyme
  • Score: 0

10:15pm Tue 2 Jul 13

Marty1979 says...

Simon bald wrote:
Daily mail online 1st story
Over 2000 comments already - vast majority are supporting the checkout assistant

Do you think Ms Clarke has got the message yet
[quote][p][bold]Simon bald[/bold] wrote: Daily mail online 1st story[/p][/quote]Over 2000 comments already - vast majority are supporting the checkout assistant Do you think Ms Clarke has got the message yet Marty1979
  • Score: 0

10:21pm Tue 2 Jul 13

Inspirationalady28 says...

Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint!
Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’." The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint! Inspirationalady28
  • Score: 0

10:34pm Tue 2 Jul 13

Gypo.Joe says...

Mrs Clarke would be better suited back in Lidl or Iceland where she belongs.

Giving it the large in JS, gercha.
Mrs Clarke would be better suited back in Lidl or Iceland where she belongs. Giving it the large in JS, gercha. Gypo.Joe
  • Score: 0

10:49pm Tue 2 Jul 13

Susannah46 says...

Rude is as rude does.

Treat people how you expect to be treated.
Rude is as rude does. Treat people how you expect to be treated. Susannah46
  • Score: 0

11:11pm Tue 2 Jul 13

Die Laughing says...

Oh No! She is even on the phone while having her photo taken!

Her ignorance is depressing, and I wonder if she would like her clients to be on the phone while she is trying to conduct business?

To be fair though, Dial-A- Pizza lines are always busy...
Oh No! She is even on the phone while having her photo taken! Her ignorance is depressing, and I wonder if she would like her clients to be on the phone while she is trying to conduct business? To be fair though, Dial-A- Pizza lines are always busy... Die Laughing
  • Score: 0

11:22pm Tue 2 Jul 13

Beckenham Chris says...

Finalcountdown1 wrote:
Ms Clarke if I were you, I'd be more embarrassed telling the world about my complete lack of manners and common courtesy than being refused service at a checkout. Worst thing is you have also gone to the News Shopper thinking other people would agree with your outrage. Shame she couldn't have bought some manners while you were in store.
Spot on.this stupid woman thought she would get a bit of publicity......well think again she has made herself look like the fool she is
[quote][p][bold]Finalcountdown1[/bold] wrote: Ms Clarke if I were you, I'd be more embarrassed telling the world about my complete lack of manners and common courtesy than being refused service at a checkout. Worst thing is you have also gone to the News Shopper thinking other people would agree with your outrage. Shame she couldn't have bought some manners while you were in store.[/p][/quote]Spot on.this stupid woman thought she would get a bit of publicity......well think again she has made herself look like the fool she is Beckenham Chris
  • Score: 0

11:28pm Tue 2 Jul 13

Beckenham Chris says...

And why the hell did Sainsbury give her vouchers? I would have kicked her area out of the shop if I was the manager ....spoilt little madam !
And why the hell did Sainsbury give her vouchers? I would have kicked her area out of the shop if I was the manager ....spoilt little madam ! Beckenham Chris
  • Score: 0

11:31pm Tue 2 Jul 13

Die Laughing says...

To be fair, the vouchers were only to the value of £50.

Enough for a snack then....
To be fair, the vouchers were only to the value of £50. Enough for a snack then.... Die Laughing
  • Score: 0

11:40pm Tue 2 Jul 13

Beckenham Chris says...

Die Laughing wrote:
Oh No! She is even on the phone while having her photo taken!

Her ignorance is depressing, and I wonder if she would like her clients to be on the phone while she is trying to conduct business?

To be fair though, Dial-A- Pizza lines are always busy...
She's a feckin estate agent .........that's all you need to know !!!!!
[quote][p][bold]Die Laughing[/bold] wrote: Oh No! She is even on the phone while having her photo taken! Her ignorance is depressing, and I wonder if she would like her clients to be on the phone while she is trying to conduct business? To be fair though, Dial-A- Pizza lines are always busy...[/p][/quote]She's a feckin estate agent .........that's all you need to know !!!!! Beckenham Chris
  • Score: 0

11:44pm Tue 2 Jul 13

Beckenham Chris says...

£50 could buy a lot of salad to dodge...but my money is that she will buy pork scratching and custard donuts.
£50 could buy a lot of salad to dodge...but my money is that she will buy pork scratching and custard donuts. Beckenham Chris
  • Score: 0

7:09am Wed 3 Jul 13

Oldchap says...

It's featured in the Mirror (page 11). As with others no sympathy for Ms Clarke

Columnist remarks "uppity madam on a mobile"
It's featured in the Mirror (page 11). As with others no sympathy for Ms Clarke Columnist remarks "uppity madam on a mobile" Oldchap
  • Score: 0

8:23am Wed 3 Jul 13

Simon bald says...

Inspirationalady28 wrote:
Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint!
Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone
[quote][p][bold]Inspirationalady28[/bold] wrote: Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’." The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint![/p][/quote]Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone Simon bald
  • Score: 0

8:54am Wed 3 Jul 13

Simon bald says...

I have it on good authority that Big Jo was on the phone for a very good reason. She was placing her Pizza Hut order at the time
I have it on good authority that Big Jo was on the phone for a very good reason. She was placing her Pizza Hut order at the time Simon bald
  • Score: 0

9:30am Wed 3 Jul 13

Dave Jones says...

The checkout assistant was perfectly correct - not only was it disgraceful of the customer to treat her as if she wasn't there, but I find fellow passengers texting or talking on phones when sitting nearby on public transport to be equally offensive. We should be aware of other people around us, not necessarily for conversation or debate (although I would welcome that on a journey of more than 30 minutes) but to recognise that other people do actually exist and have something in common. I also regard listening to "music" - usually rubbishy, brain numbing pop garbage - from wires directly in the ears, to be bad manners as it again, ignores other people and treats them is if they are irrelevant and don't exist. There's also the danger that should an emergency arise or a train or bus has to be unexpectedly changed, messages from the guard might be missed. Fiddling with mobile phones and listening to music is a sign of insecurity and lack of ability to communicate - little wonder it is disproportionately to be seen amongst that least educated group - young people!
The checkout assistant was perfectly correct - not only was it disgraceful of the customer to treat her as if she wasn't there, but I find fellow passengers texting or talking on phones when sitting nearby on public transport to be equally offensive. We should be aware of other people around us, not necessarily for conversation or debate (although I would welcome that on a journey of more than 30 minutes) but to recognise that other people do actually exist and have something in common. I also regard listening to "music" - usually rubbishy, brain numbing pop garbage - from wires directly in the ears, to be bad manners as it again, ignores other people and treats them is if they are irrelevant and don't exist. There's also the danger that should an emergency arise or a train or bus has to be unexpectedly changed, messages from the guard might be missed. Fiddling with mobile phones and listening to music is a sign of insecurity and lack of ability to communicate - little wonder it is disproportionately to be seen amongst that least educated group - young people! Dave Jones
  • Score: 0

9:50am Wed 3 Jul 13

ksc says...

Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.
Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer. ksc
  • Score: 0

9:53am Wed 3 Jul 13

vicoino says...

I find it incredible that Jo Clarke actually had the mentality to think that the checkout assistant was the one being rude, she obviously had the attitude that she was above a "lowly" checkout assistant. Jo Clarke you are a pathetic incredibly rude being with no respect for your fellow human beings, I would suggest if you have any humanity inside you, you should apologise to this checkout worker, if not, go to the self serve checkout in future where you can be as rude as you like to a machine.
I find it incredible that Jo Clarke actually had the mentality to think that the checkout assistant was the one being rude, she obviously had the attitude that she was above a "lowly" checkout assistant. Jo Clarke you are a pathetic incredibly rude being with no respect for your fellow human beings, I would suggest if you have any humanity inside you, you should apologise to this checkout worker, if not, go to the self serve checkout in future where you can be as rude as you like to a machine. vicoino
  • Score: 0

9:58am Wed 3 Jul 13

Beckenham Chris says...

ksc wrote:
Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.
Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys.
This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty !
[quote][p][bold]ksc[/bold] wrote: Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.[/p][/quote]Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys. This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty ! Beckenham Chris
  • Score: 0

9:59am Wed 3 Jul 13

Beckenham Chris says...

vicoino wrote:
I find it incredible that Jo Clarke actually had the mentality to think that the checkout assistant was the one being rude, she obviously had the attitude that she was above a "lowly" checkout assistant. Jo Clarke you are a pathetic incredibly rude being with no respect for your fellow human beings, I would suggest if you have any humanity inside you, you should apologise to this checkout worker, if not, go to the self serve checkout in future where you can be as rude as you like to a machine.
SPOT ON....
[quote][p][bold]vicoino[/bold] wrote: I find it incredible that Jo Clarke actually had the mentality to think that the checkout assistant was the one being rude, she obviously had the attitude that she was above a "lowly" checkout assistant. Jo Clarke you are a pathetic incredibly rude being with no respect for your fellow human beings, I would suggest if you have any humanity inside you, you should apologise to this checkout worker, if not, go to the self serve checkout in future where you can be as rude as you like to a machine.[/p][/quote]SPOT ON.... Beckenham Chris
  • Score: 0

10:02am Wed 3 Jul 13

the wall says...

Dave Jones wrote:
The checkout assistant was perfectly correct - not only was it disgraceful of the customer to treat her as if she wasn't there, but I find fellow passengers texting or talking on phones when sitting nearby on public transport to be equally offensive. We should be aware of other people around us, not necessarily for conversation or debate (although I would welcome that on a journey of more than 30 minutes) but to recognise that other people do actually exist and have something in common. I also regard listening to "music" - usually rubbishy, brain numbing pop garbage - from wires directly in the ears, to be bad manners as it again, ignores other people and treats them is if they are irrelevant and don't exist. There's also the danger that should an emergency arise or a train or bus has to be unexpectedly changed, messages from the guard might be missed. Fiddling with mobile phones and listening to music is a sign of insecurity and lack of ability to communicate - little wonder it is disproportionately to be seen amongst that least educated group - young people!
Really? The only person blasting music on my train today, yesterday and last week is a 50+ man with his head in the paper doing the crossword.

All types of ages have people with bad manners.
[quote][p][bold]Dave Jones[/bold] wrote: The checkout assistant was perfectly correct - not only was it disgraceful of the customer to treat her as if she wasn't there, but I find fellow passengers texting or talking on phones when sitting nearby on public transport to be equally offensive. We should be aware of other people around us, not necessarily for conversation or debate (although I would welcome that on a journey of more than 30 minutes) but to recognise that other people do actually exist and have something in common. I also regard listening to "music" - usually rubbishy, brain numbing pop garbage - from wires directly in the ears, to be bad manners as it again, ignores other people and treats them is if they are irrelevant and don't exist. There's also the danger that should an emergency arise or a train or bus has to be unexpectedly changed, messages from the guard might be missed. Fiddling with mobile phones and listening to music is a sign of insecurity and lack of ability to communicate - little wonder it is disproportionately to be seen amongst that least educated group - young people![/p][/quote]Really? The only person blasting music on my train today, yesterday and last week is a 50+ man with his head in the paper doing the crossword. All types of ages have people with bad manners. the wall
  • Score: 0

10:04am Wed 3 Jul 13

ksc says...

Something else I noticed, many are defending Sainsburys but fail to notice that Sainsburys did apologise and offer vouchers did they not, is that the actions of a company who are 100% correct, it appears even Sainsburys think they might be in the wrong.
Something else I noticed, many are defending Sainsburys but fail to notice that Sainsburys did apologise and offer vouchers did they not, is that the actions of a company who are 100% correct, it appears even Sainsburys think they might be in the wrong. ksc
  • Score: 0

10:06am Wed 3 Jul 13

Inspirationalady28 says...

Simon bald wrote:
Inspirationalady28 wrote:
Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint!
Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone
Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!!
[quote][p][bold]Simon bald[/bold] wrote: [quote][p][bold]Inspirationalady28[/bold] wrote: Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’." The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint![/p][/quote]Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone[/p][/quote]Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!! Inspirationalady28
  • Score: 1

10:18am Wed 3 Jul 13

Die Laughing says...

Manners and politeness are an outward sign of the quality of your upbringing.

Talking on a mobile phone whether at the checkout or in a bank queue is poor social skills. You can call the person back or allow it to go to voicemail.

Just like people talking in a louder voice than necessary on mobiles, eating with their mouths open and not bothering to indicate while driving... are all increasing and just a sign of decreased standards.

You defenders of this woman are on her level and that is your choice but it is also my choice to criticise her as my standards are set a bit higher.

My standards only drop when I suggest that she is no stranger to the sweet trolley but that is for my own personal humour.
Manners and politeness are an outward sign of the quality of your upbringing. Talking on a mobile phone whether at the checkout or in a bank queue is poor social skills. You can call the person back or allow it to go to voicemail. Just like people talking in a louder voice than necessary on mobiles, eating with their mouths open and not bothering to indicate while driving... are all increasing and just a sign of decreased standards. You defenders of this woman are on her level and that is your choice but it is also my choice to criticise her as my standards are set a bit higher. My standards only drop when I suggest that she is no stranger to the sweet trolley but that is for my own personal humour. Die Laughing
  • Score: 0

10:21am Wed 3 Jul 13

Beckenham Chris says...

I bet she is getting loads of calls at her workplace DTZ Property in London.
but she is probably ignoring them !
I bet she is getting loads of calls at her workplace DTZ Property in London. but she is probably ignoring them ! Beckenham Chris
  • Score: 0

10:26am Wed 3 Jul 13

JohnHardingBuxton says...

Shame on Sainsburys for apologising and basically telling their customers that it's OK to be ignorant and treat their staff like dirt.

The poll result says it all though - supermarkets take note and respect your staff!
Shame on Sainsburys for apologising and basically telling their customers that it's OK to be ignorant and treat their staff like dirt. The poll result says it all though - supermarkets take note and respect your staff! JohnHardingBuxton
  • Score: 0

10:27am Wed 3 Jul 13

ksc says...

Beckenham Chris wrote:
ksc wrote:
Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.
Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys.
This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty !
Where was Jo rude for god sake, have you never used the phone in front of people, of course you have, we all have, Jo's response was in fact very polite, personally I would have told her to do the job she is paid to do and don't tell me what I can and can't do with my own property, unless I came into your shop, in which case I would have been spat on and thrown out of the door for being in possession of the wrong type of hair cut. Your "you stupid attention craving numpty" comment, not really fitting coming from a store manager is it, you'd expect that from a vindictive, nasty, second rate shop assistant wouldn't you, not a store manager...you did say you're store manager , didn't you?
[quote][p][bold]Beckenham Chris[/bold] wrote: [quote][p][bold]ksc[/bold] wrote: Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.[/p][/quote]Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys. This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty ![/p][/quote]Where was Jo rude for god sake, have you never used the phone in front of people, of course you have, we all have, Jo's response was in fact very polite, personally I would have told her to do the job she is paid to do and don't tell me what I can and can't do with my own property, unless I came into your shop, in which case I would have been spat on and thrown out of the door for being in possession of the wrong type of hair cut. Your "you stupid attention craving numpty" comment, not really fitting coming from a store manager is it, you'd expect that from a vindictive, nasty, second rate shop assistant wouldn't you, not a store manager...you did say you're store manager , didn't you? ksc
  • Score: 0

10:29am Wed 3 Jul 13

Simon bald says...

Inspirationalady28 wrote:
Simon bald wrote:
Inspirationalady28 wrote:
Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint!
Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone
Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!!
blah,blah,blah give it a rest,Big Jo has given a well balanced view of the incident we don't need to hear from the checkout assistant. Jo Jo has admitted she lacked the common decently to stop ordering her 3rd takeaway of the day on the phone to acknowledge a fellow human being. inspirational lady( what a joke) get back to your poems and leave the rest of us alone.
[quote][p][bold]Inspirationalady28[/bold] wrote: [quote][p][bold]Simon bald[/bold] wrote: [quote][p][bold]Inspirationalady28[/bold] wrote: Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’." The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint![/p][/quote]Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone[/p][/quote]Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!![/p][/quote]blah,blah,blah give it a rest,Big Jo has given a well balanced view of the incident we don't need to hear from the checkout assistant. Jo Jo has admitted she lacked the common decently to stop ordering her 3rd takeaway of the day on the phone to acknowledge a fellow human being. inspirational lady( what a joke) get back to your poems and leave the rest of us alone. Simon bald
  • Score: 0

10:31am Wed 3 Jul 13

Inspirationalady28 says...

Simon bald wrote:
Inspirationalady28 wrote:
Simon bald wrote:
Inspirationalady28 wrote:
Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint!
Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone
Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!!
blah,blah,blah give it a rest,Big Jo has given a well balanced view of the incident we don't need to hear from the checkout assistant. Jo Jo has admitted she lacked the common decently to stop ordering her 3rd takeaway of the day on the phone to acknowledge a fellow human being. inspirational lady( what a joke) get back to your poems and leave the rest of us alone.
I'll write a poem about this story shall I? What a good idea!!!
[quote][p][bold]Simon bald[/bold] wrote: [quote][p][bold]Inspirationalady28[/bold] wrote: [quote][p][bold]Simon bald[/bold] wrote: [quote][p][bold]Inspirationalady28[/bold] wrote: Note Ms Clarke said; "‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’." The checkout assistant was misleading Ms Clarke into believing it was part of Sainsbury's company policy..which it clearly wasn't! So when Ms Clarke found out that there was nothing in Sainsbury's policy to support that, she had every right to make a complaint![/p][/quote]Here we go,mental Lou has turned up to defend rudeness. Tinfoil hats on everyone[/p][/quote]Don't start on me...I try to see the story from both sides and so far we have only heard Ms Clarke's version of events. I still say the checkout assistant was in the wrong for trying to make out it was company policy when it wasn't. I do agree, it's not good to always have a mobile glued to your hand but c'mon...there's always two sides to a story, so before anyone started slagging off Ms Clarke with derogatory remarks, we should hear the checkout assistant's version too. As for me defending rudeness, most of what I'm reading is utter rudeness and uncalled for!!!!![/p][/quote]blah,blah,blah give it a rest,Big Jo has given a well balanced view of the incident we don't need to hear from the checkout assistant. Jo Jo has admitted she lacked the common decently to stop ordering her 3rd takeaway of the day on the phone to acknowledge a fellow human being. inspirational lady( what a joke) get back to your poems and leave the rest of us alone.[/p][/quote]I'll write a poem about this story shall I? What a good idea!!! Inspirationalady28
  • Score: 0

11:55am Wed 3 Jul 13

Beckenham Chris says...

ksc wrote:
Beckenham Chris wrote:
ksc wrote:
Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.
Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys.
This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty !
Where was Jo rude for god sake, have you never used the phone in front of people, of course you have, we all have, Jo's response was in fact very polite, personally I would have told her to do the job she is paid to do and don't tell me what I can and can't do with my own property, unless I came into your shop, in which case I would have been spat on and thrown out of the door for being in possession of the wrong type of hair cut. Your "you stupid attention craving numpty" comment, not really fitting coming from a store manager is it, you'd expect that from a vindictive, nasty, second rate shop assistant wouldn't you, not a store manager...you did say you're store manager , didn't you?
You sound like you need help ! - You sound EXACTLY like the sort of idiotic "Customer" who moans about everything and causes upset to staff in shops.If you cant understand how she was being rude then you are part of the problem.

And if people are working in shops are treated well and respected they give back the same respect.If a shop assistant was rude I would and have dealt with them,but how would you like to be treated as if you are some lower form of life who can be ignored ?

Good luck when you visit your shrink,and I am sorry that you have a problem with your hair cut,maybe you were ignoring the hairdresser/barber when you where talking on your mobile ?
[quote][p][bold]ksc[/bold] wrote: [quote][p][bold]Beckenham Chris[/bold] wrote: [quote][p][bold]ksc[/bold] wrote: Just a thought, is it Sainsburys policy to be polite to customers at all times, or is it policy to be polite to customers some of the time, I bet I know the answer.[/p][/quote]Its a two way street. I am a Store Manager and "The customer is always right"....until the customer is wrong. If a "customer" is rude to any of my staff they are "Uninvited" and cease to be a customer. I have slung many rude people out of my Store for insulting or being rude to my staff and I have always been backed up by Head Office but I dont work for a spineless company like Sainsburys. This woman has made herelf a laughing stock and will now be recogonised whereever she goes.....Good luck with your next trip to the Supermarket Jo Clarke you stupid attention craving numpty ![/p][/quote]Where was Jo rude for god sake, have you never used the phone in front of people, of course you have, we all have, Jo's response was in fact very polite, personally I would have told her to do the job she is paid to do and don't tell me what I can and can't do with my own property, unless I came into your shop, in which case I would have been spat on and thrown out of the door for being in possession of the wrong type of hair cut. Your "you stupid attention craving numpty" comment, not really fitting coming from a store manager is it, you'd expect that from a vindictive, nasty, second rate shop assistant wouldn't you, not a store manager...you did say you're store manager , didn't you?[/p][/quote]You sound like you need help ! - You sound EXACTLY like the sort of idiotic "Customer" who moans about everything and causes upset to staff in shops.If you cant understand how she was being rude then you are part of the problem. And if people are working in shops are treated well and respected they give back the same respect.If a shop assistant was rude I would and have dealt with them,but how would you like to be treated as if you are some lower form of life who can be ignored ? Good luck when you visit your shrink,and I am sorry that you have a problem with your hair cut,maybe you were ignoring the hairdresser/barber when you where talking on your mobile ? Beckenham Chris
  • Score: 0

12:28pm Wed 3 Jul 13

martinkn says...

If the cashier had been on the phone I'm sure it would be deemed rude so it's a two way street , it's disgusting the shopper is receiving vouchers for being so rude . She wa that upset she then went back with newshopper photographer to pose what a sad ****
If the cashier had been on the phone I'm sure it would be deemed rude so it's a two way street , it's disgusting the shopper is receiving vouchers for being so rude . She wa that upset she then went back with newshopper photographer to pose what a sad **** martinkn
  • Score: 0

12:39pm Wed 3 Jul 13

Beckenham Chris says...

martinkn wrote:
If the cashier had been on the phone I'm sure it would be deemed rude so it's a two way street , it's disgusting the shopper is receiving vouchers for being so rude . She wa that upset she then went back with newshopper photographer to pose what a sad ****
Very true,but I bet she regrets making all this fuss as she is now shown herself to be the idiot she is.
She is probably hiding eating comfort food somewhere.
[quote][p][bold]martinkn[/bold] wrote: If the cashier had been on the phone I'm sure it would be deemed rude so it's a two way street , it's disgusting the shopper is receiving vouchers for being so rude . She wa that upset she then went back with newshopper photographer to pose what a sad ****[/p][/quote]Very true,but I bet she regrets making all this fuss as she is now shown herself to be the idiot she is. She is probably hiding eating comfort food somewhere. Beckenham Chris
  • Score: 0

12:51pm Wed 3 Jul 13

the wall says...

From the BBC :
Sainsbury's is trying to offer her a £10 shopping voucher by way of redress for the incident which it said took place this Monday, but it needed her to contact the company.

It said: "We offered a £10 voucher at the time. Ms Clarke hasn't responded to date with her address which we need so we can send it to her."


http://www.bbc.co.uk
/news/business-23158
579
From the BBC : Sainsbury's is trying to offer her a £10 shopping voucher by way of redress for the incident which it said took place this Monday, but it needed her to contact the company. It said: "We offered a £10 voucher at the time. Ms Clarke hasn't responded to date with her address which we need so we can send it to her." http://www.bbc.co.uk /news/business-23158 579 the wall
  • Score: 0

1:01pm Wed 3 Jul 13

Beckenham Chris says...

the wall wrote:
From the BBC :
Sainsbury's is trying to offer her a £10 shopping voucher by way of redress for the incident which it said took place this Monday, but it needed her to contact the company.

It said: "We offered a £10 voucher at the time. Ms Clarke hasn't responded to date with her address which we need so we can send it to her."


http://www.bbc.co.uk

/news/business-23158

579
Yes, looking at her picture she needs a "Redress" LOL
[quote][p][bold]the wall[/bold] wrote: From the BBC : Sainsbury's is trying to offer her a £10 shopping voucher by way of redress for the incident which it said took place this Monday, but it needed her to contact the company. It said: "We offered a £10 voucher at the time. Ms Clarke hasn't responded to date with her address which we need so we can send it to her." http://www.bbc.co.uk /news/business-23158 579[/p][/quote]Yes, looking at her picture she needs a "Redress" LOL Beckenham Chris
  • Score: 0

1:29pm Wed 3 Jul 13

Inspirationalady28 says...

Jo Clarke went to Sainsbury's
To do her mid-week shop
The checkout assistant got rude to Jo
And went into a strop. 

See, Jo was on her mobile
The assistant did not approve
She told Jo, “Get off your phone
Or I'm not serving you!”

Jo just stood there all confused
And swiftly ended her call
Apologised to the assistant
Though she left Jo feeling small.

The assistant has ridiculed Jo 
It's not a Sainsbury's rule
And vouchers do not compensate
When you've been made to look a fool.

To all who think Jo's in the wrong
And are laughing behind her back
The only time when I will laugh
Is when rude assistants get the sack!
Jo Clarke went to Sainsbury's To do her mid-week shop The checkout assistant got rude to Jo And went into a strop.  See, Jo was on her mobile The assistant did not approve She told Jo, “Get off your phone Or I'm not serving you!” Jo just stood there all confused And swiftly ended her call Apologised to the assistant Though she left Jo feeling small. The assistant has ridiculed Jo  It's not a Sainsbury's rule And vouchers do not compensate When you've been made to look a fool. To all who think Jo's in the wrong And are laughing behind her back The only time when I will laugh Is when rude assistants get the sack! Inspirationalady28
  • Score: 0

1:40pm Wed 3 Jul 13

Beckenham Chris says...

"There was a property manager called Jo who wouldnt get off her phone for a mo.."

Look at me ! I m so important,it seemed she was stating,but all she got for her trouble was ridicule and a well deserved slating" !
"There was a property manager called Jo who wouldnt get off her phone for a mo.." Look at me ! I m so important,it seemed she was stating,but all she got for her trouble was ridicule and a well deserved slating" ! Beckenham Chris
  • Score: 0

1:44pm Wed 3 Jul 13

lurch1990 says...

the checkout assistant was right the reason is that what if the customer gets the wrong change shops say please check change before leaving and if she is on phone how could she do that also if you are paying by card your shopping could be £25 when you get your bank statement through and it says £50 because the customer was to busy on the phone and yes it has happened in shops before whey checkout assistant scam you out of money and put it in there pocket
the checkout assistant was right the reason is that what if the customer gets the wrong change shops say please check change before leaving and if she is on phone how could she do that also if you are paying by card your shopping could be £25 when you get your bank statement through and it says £50 because the customer was to busy on the phone and yes it has happened in shops before whey checkout assistant scam you out of money and put it in there pocket lurch1990
  • Score: 0

4:09pm Wed 3 Jul 13

Sharpnesss says...

Being a person who works in retail this has got to be one of my pet hates!! Im slightly different to supermarkets as i am one to one, face to face with my customer. It is important that i have my customers attention as i read out their order to them to make sure it is correct. I will never tell a customer to get of their phone nor refuse to serve them as i would be just as rude as they are being to me! I still read out their order even if they are not listening but they dont get my cheery disposition, my excellent customer service or more of my time than necessary, just please and thankyou (if they choose to listen). Sometimes they have put down the wrong product number and i always reply with the same politeness that 'Perhaps if you had been listening to me when i was reading the order out then we would not have to be refunding and reordering wasting more of your time'...generally does the trick to make them blush with embarrasment!! Manners do not cost anything and for the short while you are being served, be polite, give us your attention and have a conversation with with us cashiers as surely your conversation on the phone will still be there in 5 minutes. Saying all that i have to say that i have some very polite customers who will tell the caller they are busy so phone back....Jo Clarke, i believe, is a minority who has made herself look very silly!!
Being a person who works in retail this has got to be one of my pet hates!! Im slightly different to supermarkets as i am one to one, face to face with my customer. It is important that i have my customers attention as i read out their order to them to make sure it is correct. I will never tell a customer to get of their phone nor refuse to serve them as i would be just as rude as they are being to me! I still read out their order even if they are not listening but they dont get my cheery disposition, my excellent customer service or more of my time than necessary, just please and thankyou (if they choose to listen). Sometimes they have put down the wrong product number and i always reply with the same politeness that 'Perhaps if you had been listening to me when i was reading the order out then we would not have to be refunding and reordering wasting more of your time'...generally does the trick to make them blush with embarrasment!! Manners do not cost anything and for the short while you are being served, be polite, give us your attention and have a conversation with with us cashiers as surely your conversation on the phone will still be there in 5 minutes. Saying all that i have to say that i have some very polite customers who will tell the caller they are busy so phone back....Jo Clarke, i believe, is a minority who has made herself look very silly!! Sharpnesss
  • Score: 0

4:59pm Wed 3 Jul 13

milliemikey says...

I work for M&S and find it very rude when customers continue with their phone conversations whilst you are serving them, although not everybody does this there are a lot who have the decency to tell the person that they are talking to that they`ll phone them back as they are being served at the checkout. I say well done to the lady who stood by her principles and refused to serve her, and I probably speak for a lot of people.
I work for M&S and find it very rude when customers continue with their phone conversations whilst you are serving them, although not everybody does this there are a lot who have the decency to tell the person that they are talking to that they`ll phone them back as they are being served at the checkout. I say well done to the lady who stood by her principles and refused to serve her, and I probably speak for a lot of people. milliemikey
  • Score: 0

5:28pm Wed 3 Jul 13

Mandy2013 says...

So all thats been reported is Jo Clarkes version

Well it wasnt quite as she told the papers - I was actually there!

Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow"

She didnt say apologie s or anything else

Just plane rude
So all thats been reported is Jo Clarkes version Well it wasnt quite as she told the papers - I was actually there! Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow" She didnt say apologie s or anything else Just plane rude Mandy2013
  • Score: 0

5:35pm Wed 3 Jul 13

Oldchap says...

Mandy2013 wrote:
So all thats been reported is Jo Clarkes version

Well it wasnt quite as she told the papers - I was actually there!

Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow"

She didnt say apologie s or anything else

Just plane rude
Hope KSC reads this - I did wonder, there are always 2 sides to every story
[quote][p][bold]Mandy2013[/bold] wrote: So all thats been reported is Jo Clarkes version Well it wasnt quite as she told the papers - I was actually there! Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow" She didnt say apologie s or anything else Just plane rude[/p][/quote]Hope KSC reads this - I did wonder, there are always 2 sides to every story Oldchap
  • Score: 0

5:54pm Wed 3 Jul 13

jaded1 says...

I don't care either way but her parents are called TOM and GERRI and that tickled me....
I don't care either way but her parents are called TOM and GERRI and that tickled me.... jaded1
  • Score: 0

6:31pm Wed 3 Jul 13

reptiles says...

can i jstu say now where have i read that the checkout assistant told Jo it was company policy, all i have read is that the assistant asked her to get off the phone, not mention if it being anything to do with the supermarket rules. Girls was doing her job and trying to serve customers - not just Jo but all that were in her Q, they do have targets to meet and cant if they have to sit and wait whilst a customer feels that their phone call is far more important than their shop. Poor assistant seem to be in the wrong, if not with Jo then with other customers who are complaining at why its taking so long to serve someone.

I also have another comment to make re phone calls. I walked in a small DIY shop in a village the other day and wanted a key cut, the man ( older man) was far to busy on his mobile to even notice i was in the shop,being polite i waited a minute or so and looked at him, he looked at me and turned away, with that i walked out the shop with my friend and made a snide comment loud enough so he could hear, that my custom was obviously not as important as his phone call and told him how rude he was, again he ignored me. How rude!! & im sure if Jo clarke was in his shop she to would find it rude that he ignored her, yet she has the cheek to say the assistant was rude because she asked her to end her call!
As said above MANNERS COST NOTHING!!!!!
can i jstu say now where have i read that the checkout assistant told Jo it was company policy, all i have read is that the assistant asked her to get off the phone, not mention if it being anything to do with the supermarket rules. Girls was doing her job and trying to serve customers - not just Jo but all that were in her Q, they do have targets to meet and cant if they have to sit and wait whilst a customer feels that their phone call is far more important than their shop. Poor assistant seem to be in the wrong, if not with Jo then with other customers who are complaining at why its taking so long to serve someone. I also have another comment to make re phone calls. I walked in a small DIY shop in a village the other day and wanted a key cut, the man ( older man) was far to busy on his mobile to even notice i was in the shop,being polite i waited a minute or so and looked at him, he looked at me and turned away, with that i walked out the shop with my friend and made a snide comment loud enough so he could hear, that my custom was obviously not as important as his phone call and told him how rude he was, again he ignored me. How rude!! & im sure if Jo clarke was in his shop she to would find it rude that he ignored her, yet she has the cheek to say the assistant was rude because she asked her to end her call! As said above MANNERS COST NOTHING!!!!! reptiles
  • Score: 0

7:21pm Wed 3 Jul 13

honda3100 says...

It is the fact of life now ,people just can`t do without their mobile phones , i turn mine off when i am driving , shopping , or walking along the street , some people talk so loud you know all whats going on.
It is the fact of life now ,people just can`t do without their mobile phones , i turn mine off when i am driving , shopping , or walking along the street , some people talk so loud you know all whats going on. honda3100
  • Score: 0

7:34pm Wed 3 Jul 13

Die Laughing says...

If the post by Mandy2013 is accurate, then this story just gets better and better....

Ignorance and lack of manners becomes aggressive, abusive and foul mouthed.

Jo Clarke, you will only learn from this if your own customers treat you the same way and then realise that your behaviour is just wrong...

Oh, and enjoy your HobNobs.
If the post by Mandy2013 is accurate, then this story just gets better and better.... Ignorance and lack of manners becomes aggressive, abusive and foul mouthed. Jo Clarke, you will only learn from this if your own customers treat you the same way and then realise that your behaviour is just wrong... Oh, and enjoy your HobNobs. Die Laughing
  • Score: 0

7:45pm Wed 3 Jul 13

Beckenham Chris says...

A Friend of my brother is a reporter for Radio London and has tried contacting her at DTZ Property,where she is "Property Manager" but guess what....She is NOT answering her calls or messages.
He finds this very rude and asked the lady on reception if it was their policy to ignore customers.
He thinks she has gone into hiding or maybe her battery is just flat.
A Friend of my brother is a reporter for Radio London and has tried contacting her at DTZ Property,where she is "Property Manager" but guess what....She is NOT answering her calls or messages. He finds this very rude and asked the lady on reception if it was their policy to ignore customers. He thinks she has gone into hiding or maybe her battery is just flat. Beckenham Chris
  • Score: 0

8:15pm Wed 3 Jul 13

gabbygetsme says...

I don't know how this woman or girl can say the check out Assistant was rude. She wasn't. I think it is extremely rude and unprofessional for someone to be talking on the phone instead of waiting until you have been served. Why didn't she use self serve if she wanted to talk.

It may not be Sainsbury policy, but manner's cost nothing. This girl is in the wrong not the check out Assistant and I am annoyed Sainsbury's apologised to her. They should have supported the member of staff.
I don't know how this woman or girl can say the check out Assistant was rude. She wasn't. I think it is extremely rude and unprofessional for someone to be talking on the phone instead of waiting until you have been served. Why didn't she use self serve if she wanted to talk. It may not be Sainsbury policy, but manner's cost nothing. This girl is in the wrong not the check out Assistant and I am annoyed Sainsbury's apologised to her. They should have supported the member of staff. gabbygetsme
  • Score: 0

9:15pm Wed 3 Jul 13

Oldchap says...

Story seems to keep changing, in the daily wail she now claims she was making a quick call to her brother who was waiting for her

If that was true "hello brother I'm in Sainsburys be about 5 minutes" I doubt this scenario would have happened
Story seems to keep changing, in the daily wail she now claims she was making a quick call to her brother who was waiting for her If that was true "hello brother I'm in Sainsburys be about 5 minutes" I doubt this scenario would have happened Oldchap
  • Score: 0

10:16pm Wed 3 Jul 13

Susannah46 says...

Beckenham Chris wrote:
A Friend of my brother is a reporter for Radio London and has tried contacting her at DTZ Property,where she is "Property Manager" but guess what....She is NOT answering her calls or messages.
He finds this very rude and asked the lady on reception if it was their policy to ignore customers.
He thinks she has gone into hiding or maybe her battery is just flat.
this actually made me laugh out loud!!
[quote][p][bold]Beckenham Chris[/bold] wrote: A Friend of my brother is a reporter for Radio London and has tried contacting her at DTZ Property,where she is "Property Manager" but guess what....She is NOT answering her calls or messages. He finds this very rude and asked the lady on reception if it was their policy to ignore customers. He thinks she has gone into hiding or maybe her battery is just flat.[/p][/quote]this actually made me laugh out loud!! Susannah46
  • Score: 0

7:53am Thu 4 Jul 13

Marty1979 says...

Just watched breakfast TV - big discussion

And when they interviewed people in the street, majority thought she was rude & checkout assistant correct to ask her to stop
Just watched breakfast TV - big discussion And when they interviewed people in the street, majority thought she was rude & checkout assistant correct to ask her to stop Marty1979
  • Score: 0

10:08am Thu 4 Jul 13

ksc says...

Oldchap wrote:
Mandy2013 wrote:
So all thats been reported is Jo Clarkes version

Well it wasnt quite as she told the papers - I was actually there!

Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow"

She didnt say apologie s or anything else

Just plane rude
Hope KSC reads this - I did wonder, there are always 2 sides to every story
If that is fact, then Jo is not just rude but a liar as well, if Mandy 2013 isn't exaggerating then it appears I was wrong, but of course this is still just someone else's version of what actually happened.
[quote][p][bold]Oldchap[/bold] wrote: [quote][p][bold]Mandy2013[/bold] wrote: So all thats been reported is Jo Clarkes version Well it wasnt quite as she told the papers - I was actually there! Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow" She didnt say apologie s or anything else Just plane rude[/p][/quote]Hope KSC reads this - I did wonder, there are always 2 sides to every story[/p][/quote]If that is fact, then Jo is not just rude but a liar as well, if Mandy 2013 isn't exaggerating then it appears I was wrong, but of course this is still just someone else's version of what actually happened. ksc
  • Score: 0

11:15am Thu 4 Jul 13

Marty1979 says...

ksc wrote:
Oldchap wrote:
Mandy2013 wrote:
So all thats been reported is Jo Clarkes version

Well it wasnt quite as she told the papers - I was actually there!

Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow"

She didnt say apologie s or anything else

Just plane rude
Hope KSC reads this - I did wonder, there are always 2 sides to every story
If that is fact, then Jo is not just rude but a liar as well, if Mandy 2013 isn't exaggerating then it appears I was wrong, but of course this is still just someone else's version of what actually happened.
Read Jo Clarkes report, try speaking the words she allegedly said, would anyone actually say that?

And in her interview with the Daily Mail she put a different version - admits she actually made the call (not answered)

She claims it would have been rude to hang up on someone, but surely she could have waited a minute? She said she was calling her brother to let him know where she was, hardly an emergency
[quote][p][bold]ksc[/bold] wrote: [quote][p][bold]Oldchap[/bold] wrote: [quote][p][bold]Mandy2013[/bold] wrote: So all thats been reported is Jo Clarkes version Well it wasnt quite as she told the papers - I was actually there! Sh was on her phone talking so loud that you could here her meters away. The girl on the checkout said could you stop for a minute & she screamed "who the f*** do you think you are Im going to report you and I hope you get the sack you f***ing cow" She didnt say apologie s or anything else Just plane rude[/p][/quote]Hope KSC reads this - I did wonder, there are always 2 sides to every story[/p][/quote]If that is fact, then Jo is not just rude but a liar as well, if Mandy 2013 isn't exaggerating then it appears I was wrong, but of course this is still just someone else's version of what actually happened.[/p][/quote]Read Jo Clarkes report, try speaking the words she allegedly said, would anyone actually say that? And in her interview with the Daily Mail she put a different version - admits she actually made the call (not answered) She claims it would have been rude to hang up on someone, but surely she could have waited a minute? She said she was calling her brother to let him know where she was, hardly an emergency Marty1979
  • Score: 0

11:55am Thu 4 Jul 13

highway warrior says...

Oh this just get's better and better, can't see many defending the indefensible now.....hope she has enjoyed her few days of shame
Oh this just get's better and better, can't see many defending the indefensible now.....hope she has enjoyed her few days of shame highway warrior
  • Score: 0

4:44pm Thu 4 Jul 13

reptiles says...

Email paul.neal@dtz.com
mmm wonder what boss man would say about this lol! found this info on their website

London - Old Broad Street
125 Old Broad Street
London
EC2N 2BQ (Sat nav: EC2N 1AR)

Phone +44 (0)20 3296 3000
Email info@dtz.com
Email paul.neal@dtz.com mmm wonder what boss man would say about this lol! found this info on their website London - Old Broad Street 125 Old Broad Street London EC2N 2BQ (Sat nav: EC2N 1AR) Phone +44 (0)20 3296 3000 Email info@dtz.com reptiles
  • Score: 0

6:53pm Thu 4 Jul 13

BeckenhamCloud9 says...

As it's been in the papers & TV it would be incredible if he hadn't heard all about it
As it's been in the papers & TV it would be incredible if he hadn't heard all about it BeckenhamCloud9
  • Score: 0

7:13pm Thu 4 Jul 13

reptiles says...

BeckenhamCloud9 wrote:
As it's been in the papers & TV it would be incredible if he hadn't heard all about it
maybe, she "rang" them to tell them, Its a big company not an estate agents as people think above but a very large company with offices global, so he may not have had time to sit and watch or read such trivia lol. But yes maybe the media contacted them to tell them. haha evil streak now but wouldn't it be just deserts if her boss made HER apologise to the assistant for Her rudeness, im sure their large customer base ( big money) would not be amused. Or even should she have been at work that day????? but called a sicky
[quote][p][bold]BeckenhamCloud9[/bold] wrote: As it's been in the papers & TV it would be incredible if he hadn't heard all about it[/p][/quote]maybe, she "rang" them to tell them, Its a big company not an estate agents as people think above but a very large company with offices global, so he may not have had time to sit and watch or read such trivia lol. But yes maybe the media contacted them to tell them. haha evil streak now but wouldn't it be just deserts if her boss made HER apologise to the assistant for Her rudeness, im sure their large customer base ( big money) would not be amused. Or even should she have been at work that day????? but called a sicky reptiles
  • Score: 0

7:16pm Thu 4 Jul 13

BeckenhamCloud9 says...

Erith chap wrote:
She was just waiting for her groceries to be scanned through while talking on a phone, don't think there's any need to call someone a cow.
She wasn't waiting for her goods to be scanned - they had and she was holding up people as she was packing (or trying to whilst on the phone)
[quote][p][bold]Erith chap[/bold] wrote: She was just waiting for her groceries to be scanned through while talking on a phone, don't think there's any need to call someone a cow.[/p][/quote]She wasn't waiting for her goods to be scanned - they had and she was holding up people as she was packing (or trying to whilst on the phone) BeckenhamCloud9
  • Score: 0

7:20pm Thu 4 Jul 13

Beckenham Chris says...

BeckenhamCloud9 wrote:
As it's been in the papers & TV it would be incredible if he hadn't heard all about it
I would imagine he thinks she is a Tw@t who has brought ridicule on her company. If you hear he on the phone (unlikely) she sounds like a gobby chav who is full of her own importance....just been thinking she will brobably get an invite for that other vechile for kn0bheads "Big Brother". she would be ideal - famous for being a tw@t making a phonecall in a supermarket....Class
ic
[quote][p][bold]BeckenhamCloud9[/bold] wrote: As it's been in the papers & TV it would be incredible if he hadn't heard all about it[/p][/quote]I would imagine he thinks she is a Tw@t who has brought ridicule on her company. If you hear he on the phone (unlikely) she sounds like a gobby chav who is full of her own importance....just been thinking she will brobably get an invite for that other vechile for kn0bheads "Big Brother". she would be ideal - famous for being a tw@t making a phonecall in a supermarket....Class ic Beckenham Chris
  • Score: 0

7:24pm Thu 4 Jul 13

Beckenham Chris says...

The tw@t even got a mention in the Times today saying she was out of order.
The tw@t even got a mention in the Times today saying she was out of order. Beckenham Chris
  • Score: 0

8:41pm Thu 4 Jul 13

NoneScrounger says...

jaded1 wrote:
I don't care either way but her parents are called TOM and GERRI and that tickled me....
I missed that! Doh!

Very very funny!! lol
[quote][p][bold]jaded1[/bold] wrote: I don't care either way but her parents are called TOM and GERRI and that tickled me....[/p][/quote]I missed that! Doh! Very very funny!! lol NoneScrounger
  • Score: 0

8:41pm Thu 4 Jul 13

NoneScrounger says...

jaded1 wrote:
I don't care either way but her parents are called TOM and GERRI and that tickled me....
I missed that! Doh!

Very very funny!! lol
[quote][p][bold]jaded1[/bold] wrote: I don't care either way but her parents are called TOM and GERRI and that tickled me....[/p][/quote]I missed that! Doh! Very very funny!! lol NoneScrounger
  • Score: 0

9:34pm Thu 4 Jul 13

Simon bald says...

this is why I shop at greenwich sainsburys, much classier, better looking women too serving on the pizza counter especially
this is why I shop at greenwich sainsburys, much classier, better looking women too serving on the pizza counter especially Simon bald
  • Score: 0

10:00pm Thu 4 Jul 13

Leanneday says...

Simon bald wrote:
an absolute mess of an individual. spend whatever vouchers you receive on slimfast shakes
Lol this made me laugh for ages
[quote][p][bold]Simon bald[/bold] wrote: an absolute mess of an individual. spend whatever vouchers you receive on slimfast shakes[/p][/quote]Lol this made me laugh for ages Leanneday
  • Score: 0

12:52am Fri 5 Jul 13

Harold_Monk says...

Three cheers for Sainsbury's checkout girl!
Three cheers for Sainsbury's checkout girl! Harold_Monk
  • Score: 0

12:39pm Fri 5 Jul 13

zampa says...

She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’ To all those that seem to of missed the point and jump in with both feet.
Carparkattendant, so what is your point!
Finalcountdown1 Read again, I have copied it for you! Jo Clarke was NOT, I say again NOT face to face with the cashier, she was at the end waiting for her shopping. So haow is this rude. Amazing how the majority on here seem to be missing that point.
She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’ To all those that seem to of missed the point and jump in with both feet. Carparkattendant, so what is your point! Finalcountdown1 Read again, I have copied it for you! Jo Clarke was NOT, I say again NOT face to face with the cashier, she was at the end waiting for her shopping. So haow is this rude. Amazing how the majority on here seem to be missing that point. zampa
  • Score: 0

12:49pm Fri 5 Jul 13

justjackuk says...

at the end of the day, you treat people how you want to be treated, if the shoe was on the other foot she would be complaining that the checkout assistant was on her phone, people like this really **** me of... get over yourself you stupid pathetic woman!
at the end of the day, you treat people how you want to be treated, if the shoe was on the other foot she would be complaining that the checkout assistant was on her phone, people like this really **** me of... get over yourself you stupid pathetic woman! justjackuk
  • Score: 0

1:03pm Fri 5 Jul 13

Oldchap says...

zampa wrote:
She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’ To all those that seem to of missed the point and jump in with both feet.
Carparkattendant, so what is your point!
Finalcountdown1 Read again, I have copied it for you! Jo Clarke was NOT, I say again NOT face to face with the cashier, she was at the end waiting for her shopping. So haow is this rude. Amazing how the majority on here seem to be missing that point.
Firstly that is Jo Clarke's version - and a number of inconsistencies have already been raised

"standing at the foot of the checkout" - hardly a long distance from the checkout assistant
[quote][p][bold]zampa[/bold] wrote: She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’ To all those that seem to of missed the point and jump in with both feet. Carparkattendant, so what is your point! Finalcountdown1 Read again, I have copied it for you! Jo Clarke was NOT, I say again NOT face to face with the cashier, she was at the end waiting for her shopping. So haow is this rude. Amazing how the majority on here seem to be missing that point.[/p][/quote]Firstly that is Jo Clarke's version - and a number of inconsistencies have already been raised "standing at the foot of the checkout" - hardly a long distance from the checkout assistant Oldchap
  • Score: 0

1:29pm Fri 5 Jul 13

the wall says...

"standing at the foot of the checkout" ... So was Jo Clarke just going to throw her payment at the checkout staff?
"standing at the foot of the checkout" ... So was Jo Clarke just going to throw her payment at the checkout staff? the wall
  • Score: 0

2:47pm Fri 5 Jul 13

Checkout2013 says...

Seen a great cctvclip - hilariious,hope it gets put on line

Obviously no sound but you can see someine dumping stuff on the belt

All gets scanned

Customer gassing on phone

Checkout assistant packs it all for her then waiting, customer still onphone, queue building up

Says something to customer - ignored

Says something else, customer eventually takes phone away from ear. Looks like customer shouting (as everyone else looking), customer pays and storms off

Now I wonder were that might of been
Seen a great cctvclip - hilariious,hope it gets put on line Obviously no sound but you can see someine dumping stuff on the belt All gets scanned Customer gassing on phone Checkout assistant packs it all for her then waiting, customer still onphone, queue building up Says something to customer - ignored Says something else, customer eventually takes phone away from ear. Looks like customer shouting (as everyone else looking), customer pays and storms off Now I wonder were that might of been Checkout2013
  • Score: 0

2:50pm Fri 5 Jul 13

Oldchap says...

the wall wrote:
"standing at the foot of the checkout" ... So was Jo Clarke just going to throw her payment at the checkout staff?
If paying by card as most do she would have needed to be level with the assistant
[quote][p][bold]the wall[/bold] wrote: "standing at the foot of the checkout" ... So was Jo Clarke just going to throw her payment at the checkout staff?[/p][/quote]If paying by card as most do she would have needed to be level with the assistant Oldchap
  • Score: 0

3:04pm Fri 5 Jul 13

reptiles says...

check this out lol
http://www.youtube.c
om/watch?v=NhQvIqesv
tM
check this out lol http://www.youtube.c om/watch?v=NhQvIqesv tM reptiles
  • Score: 0

3:52pm Fri 5 Jul 13

Oldchap says...

reptiles wrote:
check this out lol
http://www.youtube.c

om/watch?v=NhQvIqesv

tM
Comes up invalid (remember NS doesn't allow links)
[quote][p][bold]reptiles[/bold] wrote: check this out lol http://www.youtube.c om/watch?v=NhQvIqesv tM[/p][/quote]Comes up invalid (remember NS doesn't allow links) Oldchap
  • Score: 0

4:09pm Fri 5 Jul 13

reasonable75 says...

"waiting to bag my shopping up"

So other customers were waiting for Ms Clarke to get off the phone & pack her shopping so they could be served

Sounds like Ms Clarke was rude (discourteous by holding them up) to other customers as well as the checkout girl
"waiting to bag my shopping up" So other customers were waiting for Ms Clarke to get off the phone & pack her shopping so they could be served Sounds like Ms Clarke was rude (discourteous by holding them up) to other customers as well as the checkout girl reasonable75
  • Score: 0

4:47pm Fri 5 Jul 13

reptiles says...

Oldchap wrote:
reptiles wrote:
check this out lol
http://www.youtube.c


om/watch?v=NhQvIqesv


tM
Comes up invalid (remember NS doesn't allow links)
just copy and paste or click open link- worked for me :)
[quote][p][bold]Oldchap[/bold] wrote: [quote][p][bold]reptiles[/bold] wrote: check this out lol http://www.youtube.c om/watch?v=NhQvIqesv tM[/p][/quote]Comes up invalid (remember NS doesn't allow links)[/p][/quote]just copy and paste or click open link- worked for me :) reptiles
  • Score: 0

5:16pm Sun 7 Jul 13

Bevangirl says...

My sympathies are entirely with the assistant. Ms. Clarke shouldn't be so rude - judging by the comments she has allegedly said, she's no lady either!! I do a big shop once a week at Crayford and have always had a cheerful, friendly, helpful assistant. Ms Clarke should try shopping in my local off-licence. The chap serving there is always on his mobile - even when serving customers!! Unfortunately he is the only handy 'corner shop' we have.
My sympathies are entirely with the assistant. Ms. Clarke shouldn't be so rude - judging by the comments she has allegedly said, she's no lady either!! I do a big shop once a week at Crayford and have always had a cheerful, friendly, helpful assistant. Ms Clarke should try shopping in my local off-licence. The chap serving there is always on his mobile - even when serving customers!! Unfortunately he is the only handy 'corner shop' we have. Bevangirl
  • Score: 0

11:12am Mon 8 Jul 13

banjo8 says...

I think the debate over rudeness on mobile phones should extend much further than this. There are stacks of places where mobile phones should be banned altogether. Schools, restaurants, post offices, libraries, pubs, trains - why should we have to put up with rude, obnoxious people on their mobiles in any of these places?
I think the debate over rudeness on mobile phones should extend much further than this. There are stacks of places where mobile phones should be banned altogether. Schools, restaurants, post offices, libraries, pubs, trains - why should we have to put up with rude, obnoxious people on their mobiles in any of these places? banjo8
  • Score: 0

12:53pm Mon 8 Jul 13

WiddlyScuds says...

It's funny because i used to work for Waitrose and if she goes there it IS company policy to politely refuse and serve the next customer if the one at the front is on their phone!

Not the best line of words the checkout woman used learning something new everyday but if she goes to Waitrose instead she will face the same problem haha!
It's funny because i used to work for Waitrose and if she goes there it IS company policy to politely refuse and serve the next customer if the one at the front is on their phone! Not the best line of words the checkout woman used learning something new everyday but if she goes to Waitrose instead she will face the same problem haha! WiddlyScuds
  • Score: 0

1:23am Thu 11 Jul 13

checkoutgirl says...

I work for Sainsburys, very often on the tills. When people come to the till they expect your undivided attention. It is extremely frustrating when they come to the till in full conversation with someone on the phone. I personally will not bother to ask the customer if they want bags, do they have a nectar card or if they want their receipt, after all I would have to interrupt their conversation and that would be rude! If either one of us makes a mistake it will take that much longer to realise and sort out, but hey dont let me stop you if you feel its that important.
I work for Sainsburys, very often on the tills. When people come to the till they expect your undivided attention. It is extremely frustrating when they come to the till in full conversation with someone on the phone. I personally will not bother to ask the customer if they want bags, do they have a nectar card or if they want their receipt, after all I would have to interrupt their conversation and that would be rude! If either one of us makes a mistake it will take that much longer to realise and sort out, but hey dont let me stop you if you feel its that important. checkoutgirl
  • Score: 0

11:57am Mon 15 Jul 13

PaulErith says...

It should be company policy. It is in some places. e.g. Post Office has specific notices asking customers not to use phones when at the counter.

It's common courtesy. Rather than compain to Customer Services, this woman should have appreciated how rude it is to use her phone whilst being served. I hope she reads all of these comments and realises what an ignorant and rude person she's made herself look.

I wonder what was so important that she needed to have a conversation whilst doing her shopping?

Mobile phones have become one of the most anti-social things in society. So many of the people I drink with in my local do it - Mid conversation they'll get a text, so they'll start reading and replying to it. It's downright rude!
It should be company policy. It is in some places. e.g. Post Office has specific notices asking customers not to use phones when at the counter. It's common courtesy. Rather than compain to Customer Services, this woman should have appreciated how rude it is to use her phone whilst being served. I hope she reads all of these comments and realises what an ignorant and rude person she's made herself look. I wonder what was so important that she needed to have a conversation whilst doing her shopping? Mobile phones have become one of the most anti-social things in society. So many of the people I drink with in my local do it - Mid conversation they'll get a text, so they'll start reading and replying to it. It's downright rude! PaulErith
  • Score: 0

3:39pm Tue 16 Jul 13

JamieD67 says...

I work facing the public and would never dream of telling a customer how to behave when being served. In such a role we are no more than public servants and would do well to remember that. If this checkout operator thinks she is above all that then she should step aside and allow someone who is prepared to do the job with the appriopriate level of humility the opportunity to do so. Egos like that have no place in public service.
I work facing the public and would never dream of telling a customer how to behave when being served. In such a role we are no more than public servants and would do well to remember that. If this checkout operator thinks she is above all that then she should step aside and allow someone who is prepared to do the job with the appriopriate level of humility the opportunity to do so. Egos like that have no place in public service. JamieD67
  • Score: 0

4:09pm Tue 16 Jul 13

Finalcountdown1 says...

Jamie I also work in public service but I also expect a similar level of respect from the people I am dealing with if they expect it from me. What exactly was she 'above?' Expecting a modicum of common courtesy from a person she was serving, expecting the person she was speaking to to reply/respond when asked relevant questions about her shopping?! I don't know what job you are in but you can't really expect common sense or an educated response out of someone who isn't actually paying attention to you. Maybe you need to look up the correct definition of humility as well while you are at it, or maybe I can come into your shop and talk to you like a simpleton because I'm allowed to as you won't tell me it's impolite and rude!
Jamie I also work in public service but I also expect a similar level of respect from the people I am dealing with if they expect it from me. What exactly was she 'above?' Expecting a modicum of common courtesy from a person she was serving, expecting the person she was speaking to to reply/respond when asked relevant questions about her shopping?! I don't know what job you are in but you can't really expect common sense or an educated response out of someone who isn't actually paying attention to you. Maybe you need to look up the correct definition of humility as well while you are at it, or maybe I can come into your shop and talk to you like a simpleton because I'm allowed to as you won't tell me it's impolite and rude! Finalcountdown1
  • Score: 0

5:01pm Wed 24 Jul 13

alexianson94 says...

The amount of people on here who are picking sides so harshly and not empathising with any other reason is actually depressing.

I can't believe this has actually blown up so much, she used a phone in a shop... and some people have literally said that "Maybe you need to look up the correct definition of humility"... oh right she used a phone in a shop so therefore she is no longer human.

The amount of comments on this "woman uses phone in a shop" compared to the amount of comments on stories of people who have died is depressing too. You're all so worked up about people using phones in shops that you aren't supporting the families of people that died? And you have the cheek for saying it's rude to use a phone in a shop?

Please someone pinch me because this can't be real life.
The amount of people on here who are picking sides so harshly and not empathising with any other reason is actually depressing. I can't believe this has actually blown up so much, she used a phone in a shop... and some people have literally said that "Maybe you need to look up the correct definition of humility"... oh right she used a phone in a shop so therefore she is no longer human. The amount of comments on this "woman uses phone in a shop" compared to the amount of comments on stories of people who have died is depressing too. You're all so worked up about people using phones in shops that you aren't supporting the families of people that died? And you have the cheek for saying it's rude to use a phone in a shop? Please someone pinch me because this can't be real life. alexianson94
  • Score: 0

8:20am Thu 25 Jul 13

reptiles says...

alexianson94 wrote:
The amount of people on here who are picking sides so harshly and not empathising with any other reason is actually depressing.

I can't believe this has actually blown up so much, she used a phone in a shop... and some people have literally said that "Maybe you need to look up the correct definition of humility"... oh right she used a phone in a shop so therefore she is no longer human.

The amount of comments on this "woman uses phone in a shop" compared to the amount of comments on stories of people who have died is depressing too. You're all so worked up about people using phones in shops that you aren't supporting the families of people that died? And you have the cheek for saying it's rude to use a phone in a shop?

Please someone pinch me because this can't be real life.
no disrespect to anyone that has lost their life but what has that got to do with this story - no one in this story has lost their life so no there is no reason for anyone to make such a comment. Also what has humility and got to do with being human??? confused.com!!!! (Humility (adjectival form: humble) is the quality of being modest or respectful.) The comments are about what happened in the above story. I am sure others have commented on or supported stories where people have died as you put it. also this is real life!! people making comments on stories of people that have lost thier lives is probably less real life as people sympathise and say RIP but dont know the person, which is hardly supporting a family of someone that you dont know or that dont know you.

Personally i would be extremely upset if a story of my family was on here that i had lost and strangers kept making comment like so sorry or RIP when they have no idea of who the person was.
NOW you have had your say and gone totally off topic from the story above lets get back to the story!!!!

Woman in shop on phone whilst expecting to be served by someone, she expects their undivided attention but in return cannot give the checkout assistant any attention and probably shoves payment at her as the phone convo is far more important, yet she could get home and find she had been over charged, which would be her own fault for NOT paying attention to what was going on at the time. She was rude and could not even appoligise to the assistant for being on the phone.
[quote][p][bold]alexianson94[/bold] wrote: The amount of people on here who are picking sides so harshly and not empathising with any other reason is actually depressing. I can't believe this has actually blown up so much, she used a phone in a shop... and some people have literally said that "Maybe you need to look up the correct definition of humility"... oh right she used a phone in a shop so therefore she is no longer human. The amount of comments on this "woman uses phone in a shop" compared to the amount of comments on stories of people who have died is depressing too. You're all so worked up about people using phones in shops that you aren't supporting the families of people that died? And you have the cheek for saying it's rude to use a phone in a shop? Please someone pinch me because this can't be real life.[/p][/quote]no disrespect to anyone that has lost their life but what has that got to do with this story - no one in this story has lost their life so no there is no reason for anyone to make such a comment. Also what has humility and got to do with being human??? confused.com!!!! (Humility (adjectival form: humble) is the quality of being modest or respectful.) The comments are about what happened in the above story. I am sure others have commented on or supported stories where people have died as you put it. also this is real life!! people making comments on stories of people that have lost thier lives is probably less real life as people sympathise and say RIP but dont know the person, which is hardly supporting a family of someone that you dont know or that dont know you. Personally i would be extremely upset if a story of my family was on here that i had lost and strangers kept making comment like so sorry or RIP when they have no idea of who the person was. NOW you have had your say and gone totally off topic from the story above lets get back to the story!!!! Woman in shop on phone whilst expecting to be served by someone, she expects their undivided attention but in return cannot give the checkout assistant any attention and probably shoves payment at her as the phone convo is far more important, yet she could get home and find she had been over charged, which would be her own fault for NOT paying attention to what was going on at the time. She was rude and could not even appoligise to the assistant for being on the phone. reptiles
  • Score: 0

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