Sidcup pensioner Len Baker fed-up with Avante Community Support carers not appearing

This Is Local London: Len Baker with the biscuits and drinks he has to take to bed with him every night. Len Baker with the biscuits and drinks he has to take to bed with him every night.

AN ELDERLY diabetic stroke victim from Sidcup claims he is fed-up at being left high and dry by his care company.

Len Baker, 87, says he pays more than £400 a month to Avante Community Support in Erith which is meant to send carers twice a day to get him up in the morning and put him to bed at night.

But the widower of 12 years, who lives on his own in Arlington Close, says the social care provider has failed to send anyone at all on more than five occasions in the last year.

The latest incident occurred on Saturday (January 26) when the retired master carpenter made a distressed call to his daughter Yvonne Finch at 11.30pm having had to put himself to bed, she says.

Mrs Finch, who herself has spinal arthritis, claims her insulin-dependent Dad was left with dangerously low blood sugar levels as a result of the oversight.

He has to take digestive biscuits and juice to bed with him to keep his blood sugar up as the pensioner can end up spending up to 12 hours in bed between carers.

Fen Grove resident Mrs Finch, 60, said: "He’s diabetic for god’s sake.

"You’re not even doing him this favour for free: you are charging him as well.

"It’s a double insult and it’s deplorable you can do this to a human being."

The part-time contact worker dealing with children in foster care says her dad struggles to do up the buttons on his clothing after a stroke around 2003 hospitalised him for nine weeks and left him with poor coordination in his hands.

The type two diabetic took more than an hour to get himself upstairs, partially undressed and into bed on the night no carer appeared, he claims.

The grandfather-of-four said: "What am I supposed to do: sit up all night?

"When you’re sitting here waiting for somebody to come and they don’t turn up you wonder what’s going to happen."

A spokeswoman for Avante said: "We would like to apologise for any inconvenience or distress caused to Mr. Baker. 

"Avante takes issues like this very seriously and having carried out initial investigations, it appears that there was one call missed due to a misunderstanding between the office and the carer allocated to attend. 

"We are in contact with the client’s next of kin and will investigate this further in order to prevent issues like this in the future."

Comments (4)

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1:40pm Fri 1 Feb 13

pamela8 says...

Absolutely Disgusting...Avante need to check up on their 'carers', The Gentleman,A paying customer says 'carers' did not turn up several times,Avante say once..I know who I believe,This isn,t the first time its happened.. I wonder if they take advantage of memory problems?Avante need to retrain their 'carers'..with the empthasis on the word CARE!!! And I think he ought to have at least half of his money paid to them refunded...A written apology also..With a promise that it will not happen again..
Absolutely Disgusting...Avante need to check up on their 'carers', The Gentleman,A paying customer says 'carers' did not turn up several times,Avante say once..I know who I believe,This isn,t the first time its happened.. I wonder if they take advantage of memory problems?Avante need to retrain their 'carers'..with the empthasis on the word CARE!!! And I think he ought to have at least half of his money paid to them refunded...A written apology also..With a promise that it will not happen again.. pamela8

9:32pm Fri 1 Feb 13

white rabbit9 says...

I have a carer from Avente and this human being is an absolute angel.

To Pamela8: You state that the company needs to promise this wont happen again, a 'promise' is a NOUN! and used as a VERB! This gentlemen doesn't need a promise (like the politician says) he need's to address the issue, he is paying for a service under contract and look into some compensation.
I have a carer from Avente and this human being is an absolute angel. To Pamela8: You state that the company needs to promise this wont happen again, a 'promise' is a NOUN! and used as a VERB! This gentlemen doesn't need a promise (like the politician says) he need's to address the issue, he is paying for a service under contract and look into some compensation. white rabbit9

10:58pm Fri 1 Feb 13

pamela8 says...

Same difference,,why be so picky..I wanted to leave a comment that,s all..I did not want a lesson in nouns and verbs And yes the Gentleman is paying for a service. ,trouble is he isn,t getting what he paid for..so someone is laughing and its not him..You say he needs to address the issue? He has by appealing to the newsshopper. I am pleased for you that you have a good carer but they are few and far between.I just hope this Gentleman now also gets a good carer especially as he is so obviously unwell and should not have been put in such an upsetting situation in the first place,,.
Same difference,,why be so picky..I wanted to leave a comment that,s all..I did not want a lesson in nouns and verbs And yes the Gentleman is paying for a service. ,trouble is he isn,t getting what he paid for..so someone is laughing and its not him..You say he needs to address the issue? He has by appealing to the newsshopper. I am pleased for you that you have a good carer but they are few and far between.I just hope this Gentleman now also gets a good carer especially as he is so obviously unwell and should not have been put in such an upsetting situation in the first place,,. pamela8

11:20pm Fri 1 Feb 13

white rabbit9 says...

pamela8 wrote:
Same difference,,why be so picky..I wanted to leave a comment that,s all..I did not want a lesson in nouns and verbs And yes the Gentleman is paying for a service. ,trouble is he isn,t getting what he paid for..so someone is laughing and its not him..You say he needs to address the issue? He has by appealing to the newsshopper. I am pleased for you that you have a good carer but they are few and far between.I just hope this Gentleman now also gets a good carer especially as he is so obviously unwell and should not have been put in such an upsetting situation in the first place,,.
Oh yeah, the investors in human misery are raking it in. They sit high up in their ivory tower. Time we all realized we are all gonna get old and die and start helping each other out without money that equals debt.
[quote][p][bold]pamela8[/bold] wrote: Same difference,,why be so picky..I wanted to leave a comment that,s all..I did not want a lesson in nouns and verbs And yes the Gentleman is paying for a service. ,trouble is he isn,t getting what he paid for..so someone is laughing and its not him..You say he needs to address the issue? He has by appealing to the newsshopper. I am pleased for you that you have a good carer but they are few and far between.I just hope this Gentleman now also gets a good carer especially as he is so obviously unwell and should not have been put in such an upsetting situation in the first place,,.[/p][/quote]Oh yeah, the investors in human misery are raking it in. They sit high up in their ivory tower. Time we all realized we are all gonna get old and die and start helping each other out without money that equals debt. white rabbit9

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